accomplish company goals and objectives.  Ready to start work immediately.

Education

                August 2010 - May 2013 Bossier Parish Community College, Bossier, LA 71111

Associates of Applied Sciences: Information Network Security Specialist

January 2009 – December 2009 Bossier Parish Technical School, Shreveport, LA 71107

Computer Service Technology

August 2006 – May 2010 Airline High School, Bossier, LA 71111

High School Diploma: General Education

Certifications

   A+  

Security+

Network+

HP Commercial Desktops, Workstations and Notebooks Service Certification

Xerox Printer Certifications

• Phaser 3320/WC3315/3325
• Phaser 4600/4620
• Phaser 5400
• Phaser 6115
• Phaser 7300
• Phaser 7400
• Phaser 3635
• Phaser 6128MFP
• Phaser 8400/8500/8550 & 8560
• ColorQube 8570/8870
• Phaser 6600/WC6605
• Phaser 4500/4510
• Phaser 3600
• Phaser 8860 & 8860MFP
• Phaser 7500
• Colorqube 8700/8900

Work Experience

Desktop Support Engineer, Trinity Industries Inc., Dallas, TX, April 2014 – September 2014

Provided IT support in corporate environment.  Provided a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.  This included installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.  Troubleshooting problem areas (in person, by telephone, or via remote access) in a timely accurate fashion, and provide end-user assistance where required.  Responsible for using Active Directory to reset user passwords, lock accounts, join and take off the domain.  Experience with monitoring network security on System Center 2012, isolating virus and malware threats so that it does not infect any other PC on the domain.

IT Field Service Technician, CompuCom Inc., Bossier City, LA, April 2013 – April 2014

Diagnosing and resolving problems in a domain environment; resolving issues to include hardware/software/connectivity in LAN/WAN/Wireless networks; diagnosing and repairing end user Microsoft Operating System and Application as well as vendor supplied hardware and software. Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms. 24/7 rotating call schedule.  Vendors for companies such as Target, The Home Depot, Wal-Mart, etc.  Responsible for a wide variety of technical support such as: hardware repair/refurbishment, server and network device repair, camera installation and telephone repair as well as POS systems.  The job required lots of travel in the Texas, Louisiana, and Arkansas area.  Responsible for repairing printers such as Lexmark and Xerox, and HP.

Field Technician, UNISYS, Bossier City, LA, November 2013 (Contract work)

Setting up receipt printers/scanners at Capitol 1 banks.  Downloading driver software on PCs to get device operating on the machine.  Also responsible for Windows 7 deployments.

Tech Service Specialist, OFFICE DEPOT, Bossier City, LA, March 2011–April 2013

Responsible for helping customers with anything they need. Very good at selling products that meets the customers

needs.  Very knowledgeable about printers, cameras, projectors and other technology products.  Also responsible for performing PC checkups to make sure customer systems are working at full potential. Also hardware repair/replacement.

IT Service Technician, NO PROBLEM PC, Shreveport, LA, May 2010- August 2010(summer internship)

Loaded and unloaded merchandise distributed to company.  Responsible for repairing/refurbishing computer desktops and laptops of customers.  Dealt with hardware and software/operating systems.  Sold computer parts to customers.  House calls to customers who could not make it to the store’s location.  Answer telephones and take orders of customers.  Completed Inventory for the store.  Opened store and secured facilities after hours.

Software/System Skills

• Active Directory
• Remote Desktop
• Dameware Mini Remote
• Norton Ghost
• Clonezilla
• BitLocker
• Various ticketing systems (Clearvision, iSupport)
• Microsoft Exchange Server
• Microsoft System Center 2012
• Malwarebytes & Various Antivirus software
• Asset Management