Trenton Calcote

Objective

Looking for an IT Support job or a job that has administrative work.

Skills & Abilities

I am proficient in software Microsoft Office Suite; I have experience using –

• A+
• N+
• Security+
• CCNA (Routers & Switches)
• Unix
• Solaris
• Microsoft Server 2003
• Linux
• Office Equipment (Operate and minor maintenance)

Experience

US Army – Information Technology Specialist 25B

September 2008 – September 2009

Finished Basic Combat Training as well as Advanced Individual Training.

• Basic Combat Training Certificate
• 25B Course Completion Certificate

Staples – REsident Technician

March 2011- February 2012

Resident Technician as well as a cashier.

• Cashier duties
• Maintain and operate office equipment
• Diagnose and repair customer computers in a timely manner
• Estimate time of completion of work.

CONVERGYS– CUSTOMER SUPPORT REPRESENTATIVE

December 2013 – October 2014

Call center representative

• Customer support for Redbox

Education

·         GED – Denver Colorado

• Baker College Online – Associates in IT Support - 2011 - 2013

Communication

At staples I was the Resident Technician which required me to be familiar with the phones as well as the intercom system. Calling customers and informing them of computer situations was a typical task.

While working with Convergys I also spoke with customers on a daily basis.

Leadership

I have proven leadership capabilities. In the military I was a leader in everything from a squad leader to a platoon leader. As well as head technician at Staples.