Tower C. Resume –

• Siterra database administrator for Sirius XM Radio Construction & Repeater Ops Division. 
• Responsible for facilitating the implementation & maintenance of the Siterra database. 
• Provided high level end-user support for the users of the Siterra application including problem
investigation/resolution & user technical assistance. 
• Supported internal teams, vendors, & users to identify & implement break/fix & enhancement
requests, improving application functionality & availability. 
• Scheduled & performed application maintenance & upgrades including coordination of resources,
submission of change controls, & user notifications. 
• Performed 24/7 on call support including user technical assistance. 
• Completed root cause analysis investigations & documentation for application outages. 
• Addressed user issues in a timely & efficient manner including problem identification & resolution,
communication of status to users, & closure of Remedy trouble tickets & system change requests
(SCRs). 
• Provided global portfolio updates & changes to maintain data integrity & consistency. 
• Created high level project reports & analysis as required by Project Manager, VP’s & Executives. 
• Performed configuration changes to established data fields. 
• Assured the accuracy of all data stored in the Siterra database which includes; running audits on all
data stored in site project schedules & the general library. 
• Responsible for tracking the deconstruction of all sites & providing status to upper management &
executives. 
• Facilitated & managed the deconstruction process of all Sirius XM Radio sites which includes but is
not limited to; maintaining & managing the deconstruction master tracker, updating lease termination
dates/ forecast/actual & complete dates, reviews & approves lien waivers. 
• Reviewed all closeout packages for accuracy. 
• Provided training assistance for all new Siterra account holders. 
• Tracked & monitored all Siterra issues ensuring timely resolution. 
• Created & managed the administrative section of Siterra user accounts, roles, access rights &
permissions. 
• Created & maintained all new search rings, sites, projects & the general library & its content.

Program Manager
Sprint Nextel Wireless (Contract) – Reston, VA
September 2010 to December 2012
• Defined goals, deliverables & identified gaps in the implementation plans. 
• Managed the integration schedules & action trackers for thirteen markets. 
• Tracked project milestones for highly complex side projects with a broad scope 
• Responsible for managing the end to end Network Development process. 
• Developed & implemented a high-level 4G reporting scope that was presented to stakeholders &
senior management on a weekly basis. 
• Developed & reported on project milestones executive reports using the Primavera & Siterra
databases. 
• Determined the frequency & content of status reports from the project team & analyzed the results. 
• Identified & resolved issues within the project schedule & with target forecast dates not being met. 
• Delivered informative & well-organized presentations to the engineering & business teams as well as
executive management. 
• Provided technical support regarding VPN issues & also processed all new VPN requests. 
• Conducted site reviews & created recommendations report in order to identify successful &
unsuccessful project elements.

Requirements Analyst
IBM (Contract) – Greenbelt, MD
June 2008 to September 2010
• Provided call center analysis & reporting support to the 2010 Decennial Response Integrated Systems
project (DRIS). 
• Analyzed & reported on project schedules & milestones that support the Census Bureau mission. 
• Provided analytic observations & recommendations based on identified trends. 
• Developed & continually improved the internal standard operational processes. 
• Produced strategic level operational reporting that is consumed by executive staff. 
• Developed & implemented a reporting solution for the American Reinvestment & Recovery Act (ARRA
strategic level reporting structure & template) that met or exceeded the needs of the Census Bureau
operational managers. 
• Tracked key productivity metrics for eleven Census Bureau call centers. 
• Provided weekly, monthly & quarterly analysis to the Census Bureau & stakeholders regarding
Coverage Follow Up (CFU). 
• As Team Lead for the CFU Change Management process, responsible for tracking & escalation of all
technical & operational changes during production & ensuring those changes were distributed to all
call centers. 
• Managed Call Center Integration Schedule & Action tracker. 
• Created & revised Standard Operating Procedures (SOP’s), Data Dictionaries, training guides & other
various technical documents. 
• Provided external interface support by facilitating customer resolution for escalated calls & engaging
the necessary technical support including leadership. 
• Briefed the After Action Reports (AAR) for all resolved help desk tickets to leadership. 
• As related to Operation Test & Dry Run 3 (OTDR3), developed business rules for call center testing. 
• Created call center test case scenarios to monitor call center agent’s ability to navigate through the
software & to safeguard that the Census Bureau’s classified information & Title 13 data were not being
violated. 
• Translated end user reporting requirements into technical design documents.

Regional Program Manager
Cricket Communications (Contract) – Baltimore, MD
May 2006 to June 2008
• Contracted to Cricket Wireless for the Philadelphia Market Launch tower build out. 
• Developed project requirements, priorities & deadlines. 
• Developed & managed budget for assigned projects. 
• Monitored project progress & adjusted resources & priorities accordingly. 
• Ensured that cross functional groups were meeting their commitments & requirements for all new
site builds & market launches. 
• Reviewed & audited processes associated with Siterra training. 
• Reported on project milestones to insure that monthly reports were accurate & represented a true
picture of project launch target date. 
• Full knowledge of the systems associated with workflow & process. 
• Generated reports used in executive reporting updates. 
• Monitored processes associated with launch team efforts compliance & took corrective actions as
necessary. 
• Lead highly skilled cross functional teams (RF, Site Acquisition, A&E, Construction, Administrative,
Launch Management, & Siterra) on various internal projects. 
• Processed & made edits of system users, set permissions to the project management system
(Siterra) & managed user accounts. 
• Performed audits to maintain system utilization & processes being followed. 
• Prioritized deliverables & managed project scope. 
• Provided master project planning to ensure all agreed upon deliverables were met cost effectively &
according to project timeline commitments. 
• Prepared monthly scheduled milestone reports. 
• Developed effective reporting & management practices to ensure the management teams had a
clear understanding of status, issues, & performance relative to the launch. 
• Provided training to the teams as needed. 
• Proactively developed & applied new techniques to acquire actionable insights from cross functional
team members. 
• Participated in the review & implementation of new versions of Siterra & Siterra Plus which resulted
in report improvements, bug fixes & workflow improvements.

Operations Analyst
Nortel Government Solutions (Contract) – Alexandria, VA
April 2005 to May 2006
• Contracted to the United States Army Department of The Surgeon General. 
• Provided support to the Army Medical Department Decision Support Center (AMMED DCS) project. 
• Maintained the Decision Support Center website & provided graphic support as needed. 
• Reviewed standard documents such as TDY orders & reimbursement claims for complete &
appropriate entries. 
• Assured routine staff training & performance evaluation requirements were met within the client time
constraint. 
• Reviewed & prepared appropriate responses for all Provider Level Patient Satisfaction Survey’s. 
• Analyzed survey results for the AMMED DCS Chief of Staff. 
• Maintained a log of all files uploaded to Command Management System (CMS) website. 
• Responsible for CMS data feed uploads.

Chairperson
Army Emergency Relief Foundation – Arlington, VA
December 2004 to April 2005
Arlington Virginia (Temporary Position) 
Contract Coordinator December 2004 – April 2005 
 
• Provided high level executive support to the CEO & staff. 
• Assisted in scheduling of appointments & meetings both internal & external to the organization for
the CIO, PMO & Directors. 
• Prepared meeting agendas, background materials for special presentations, recording minutes &
wrap up summaries for executive staff. 
• Organized, coordinated, & participated in department wide meetings & activities including but
not limited to securing meeting space, audio visual needs, logistics, travel arrangements, contract
negotiations, budgets for meetings & on-site support. 
• Provided research services for the CIO, PMO Director. 
• Prepared documentation & required forms for personnel actions, & maintained appropriate
confidential local office personnel files for the CIO. 
• Processed new hires (including office readiness, scheduling of orientation & terminations for staff). 
• Maintained CIOs personal calendar & office calendar. 
• Assisted with special projects as needed. 
• Provided required support in multiple disciplines for staff as needed. 
• Served as the primary point of contact for the Technology Information Systems department.

Procurement Specialist
Interface Inc – Fairfax, VA
January 2003 to December 2004
• Point of contact for various government clients, overseeing sales & service. 
• Responsible for detailed information on GSA scheduling, tracked documentation on all orders,
payments & commission due. 
• Provided high level support for President, Vice President & Partners. 
• Determined appropriate actions required & assisted in all administrative areas. 
• Performed data searches for potential business contracts & reconciled commission reports. 
• Reviewed RFP’s & produced bids on behalf of the company using DIBBS, FedBiz Opps & Procurement
Gateway. 
• Coordinated all event planning, marketing, & networking events for company. 
• Prepared travel arrangements for the staff.

Program Manager
Computer Sciences Corp – Alexandria, VA
January 1998 to January 2003
• Contracted to The United States Army Department of Defense. 
• Supported the NVESD project (Night Vision & Electronic Sensors Directorate. 
• Maintained project schedules & security requirements. 
• Researched activities in the areas of thermal imaging, low energy lasers, short wave infrared images
intensification, aided target recognition technology, sensor fusion, force protection, mine detection &
neutralization & humanitarian de-mining. 
• Assisted with experiments related to sensors, cameras & mines on battleground. 
• Trained & assisted soldiers in the Night Vision Lab at Fort Belvoir & Fort Knox. 
• Managed all content of the Technology Management Group (TMG) database.

Education
Bachelor’s in Business Management
University of Phoenix – Arlington, VA
2007

Skills

DBA, Apple, Program Management

Additional Information

Dedicated & self-motivated individual offering 15 + years career experience as a Program Manager.
Highly adept & knowledgeable in database administration & requirements. 
• Possesses 11 years of Siterra database administration & Siterra program management. 
• Demonstrated capacity to provide comprehensive support throughout all project phases from build
out to deconstruction. 
• Proven track record of accurately completing research, reporting, information management,
marketing, and business-development efforts within budget requirements. 
• Adept at developing and maintaining detailed processes that reduce redundancy, improve accuracy
and efficiency, and achieve project objectives. 
• Proficient in the following; Siterra, Siterra Plus, Field Scheduling Tool (FST), Business Intelligence,
Micro Strategy, Primavera, Remedy, People Soft, Oracle, Req Pro, Microsoft Project and All Microsoft
Office Suite Programs.

Last Resume Update January 17, 2019
Location Orlando, Florida
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