Tower C. Resume –

Smart Home Professional (Technician)
Install and service authorized equipment in customers’ homes.
Explain and provide detailed system capabilities and operational instructions to customers.
Work safely and responsible to avoid injuries, damage to property and loss of materials and equipment’s.
Conduct routines maintenance and inventory of company products and equipment including company vehicles.
Complete all paperwork, including work orders, customer contracts, and time clock punch in and out.
Maintain professional appearance and conduct while providing customer experience.

Telmate
Telmate Engineer Lafayette, Louisiana Dec 2013- Nov 2014
Repaired, troubleshoot, and configure telephone, tphones, kiosk, and tablets.
Collected and deliver larger sums of cash out of the kiosk and delivered the deposits to a Brinks driver.
Mapped out Networks and switches including setting up API’s, Access points, Routers, Modems, Charging Stations, Cell Busters, and Cables.
Consulted with inmates to understand and also offer exceptional customer service to ensure a better rehabilitation.
Replace, Repair, and Reconfigure Net gear switches, Servers, Adtran’s.
Provided Power over Ethernet for tphones and Access Points that were out of range for an adequate secure power source.
Installed the only Southern Correctional Facility a system to use tablets.
Program, troubleshoot, and replaced tablets to tamper proof and restrict access to the World Wide Web.

Falcon Broadband Colorado Springs, Colorado Feb 2012- Dec 2013
Cable Engineer/ Fiber Optics / Splicer
Repair damaged Fiber Optics and added new drops for new customers.
Set up Cable, Internet, and Telephone systems.
Programmed alarm systems to work with our Fiber to the home network.
Run and dig trenches to bury the Fiber and our Hybrid Fiber Coaxial Network.
Work on Military bases Fort Carson, Limón, and Air Force Academy in Colorado Springs.
Handle different types of fiber highest is 144 count from 12 down to single count.
Handle and know how to use a fusion splicer.
Troubleshoot Telephones and Internet modems.
Help customers understand their Systems and how to work them.

Direct TV Lafayette, Louisiana Aug 2009- Feb 2012
Satellite Install Tech/ Service Tech
Responded to service calls in homes and businesses using company vehicle.
Set up and installation of new DirecTV service including installation of satellite dishes on rooftops using ladders and tools to appropriately mount the satellite dishes.
Tested newly installed systems and activated them while on site to make sure equipment is working.
Reprogrammed if needed
Performed troubleshooting for customers having difficulty with existing DirecTV systems.
Answered questions about the service.
Maintained a careful list of inventor for tracking.
Kept appointments in a timely manner through efficient time management.

EDUCATION
Remington College Lafayette, Louisiana 2010- 2011
Computer Network Admin
Louisiana Technical College Lafayette, Louisianaxxx-xxx-xxxx
Industrial Electronics

COMPUTER EXPERIENCE
Microsoft Word, Microsoft Excel, Word Perfect, Integrated Accounting, Computerized Accounting, Power Points Dream weaver (Web Design) Adobe Photoshop, Final Cut Pro,Hitachi Fiber to the Home Converter, Zone Fiber to the Home Converter

OPERATING SYSTEMS
Windows 8(Professional, Home, Enterprise) Windows 7(Ultimate, Home, and Enterprise) Windows XP (Home, Professional Versions) Windows ME, Window 2000 through 1998, Windows Server 2008 Leopard OS and other MAC OS

Last Resume Update February 15, 2017
Location Lafayette, Louisiana
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