Focus earned the ATSI "Diamond" Award of Excellence in recognition of TEN consecutive years of telephone answering excellence. It measures over 400 data points for each participating company including accuracy, response time, courtesy and overall service. The Association of TeleServices International (ATSI) represents over 800 of the most sophisticated Call Centers in the world. They represent over 350,000 clients in the U.S. and its members generate revenue in excess of one billion dollars.