4611 Montbel PL NE
Albuquerque NM, 87107
Technical Operations Supervisor:
I am responsible for supervising a team of 15 technicians that report to meproviding service and installation activity. Meets the shop's Company'sstandard for QC measurements. Trains Technicians on test equipmentusage and troubleshooting techniques. Manages schedule coordination withNOC (network operations center) and ensures the proper completion of all scheduled or on-demandservice or maintenance work by coordinating and mentoring team on fairand business practical methods. Ensures system compliance to NCTA (national cable and telecommunications association) andFCC (federal communications commission) regulations and Comcast's minimum operating specifications includingday-to-day procedures associated with compliance as it relates to CT
(Communications technician)Techs. Develops staff training quality Measurement
Guidelines and minimum requirements. Supports and motivates technicians training bycontinually monitoring progress and training schedules. In conjunctionwith Manager, performs and conducts annual, bi-annual reviews along withproviding an ongoing open communications with team to include coaching,mentoring, and career development on a daily, weekly and monthly basis.
My core responsibilities are: - Implements standard safety training and maintains daily safetyinspection issues.- Reviews and coordinates nightly check-in and rotates On-Callschedules.- Coordinates all vehicle assignments, maintenance, and inspections.- Ensures systems and staff are able to respond to the demands of newtechnology deployment through demonstrative methods.- Performs duties of CT1 through CT5, as needed.- Analyzes operations and performance to assure operational efficienciesthrough productivity, QC, and customer satisfaction.- Coordinates department responses to customer and department issueswith a strong sense of urgency.- Works with other departments, as necessary, to maintain an in-depth
Technical knowledge of new technology being deployed.- Ability to install all types of cable and run service calls to completion. – Diagnose
All types of signal faults. – Ability to operate computers.Computers.- Ability to lift and carry up to 75 pounds, climb utility poles anddrive long periods of time digging, crawling, stooping and standing. -Complies with all OSHA safety measures.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned.
-Run on-call after hours managing on-call technicians with area outages, accident, etc.
CCT4 Tech.
Installed pre wires, post wires, house box, MDU lock box, splitters, ground blocks, grounded to NEC specs.
Disconnects, remove any traps, tags, terminate all unused ports. Make sure pedestals and locks boxes lock.
Installed /activated digital receivers and cable/VOIP modems.
Install and troubleshoot advanced residential applications Install and troubleshoot all Business Class services
Demonstrates expert level customer interaction
Collected signal readings
Performed customer education services and equip operation.
Ran on-call (outages/service calls)
Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required
Diagnose and repair drop/plant and leakage problems
Surveys the plant in order to ensure service availability to potential customers. Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption
Performs CLI ride-out and track and repair leakage, as necessary.
Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary
During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities.
Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128
Inspects existing bond/ground to ensure compliance with Comcast and National Electrical Code (NEC) requirements; make new ground as required in order to protect employees, customers, and equipment from electrical shock or damage.
07/07-11/07 CONSOLIDATED UTILITY SERVICES (GPLS)
4401 Anaheim Ave NE
Albuquerque NM, 87113
xxx-xxx-xxxx
Locator
Locate QLN (Qwest Local Network) main lines, fiber optic cable, service drops; work with QLN central office, cross boxes, man holes, service peds. Locate Comcast coaxial cable, fiber optic cable, service drops.
Ran on-call (emergency locates) Coordinate jobs with contractors/homeowners.
07/06-06/07 TITAN COMMUNICATIONS
10419 Calle Cordoba NW
Albuquerque NM 87114
xxx-xxx-xxxx
Coaxial Splicer/Installer/Lead Technician
Built coaxial and fiber optic plant. (Underground and aerial construction, installation of conduit, strand, coaxial cable, fiber optic cable)
Spliced coaxial cable to design as well as doing a design change if necessary. (Activated-balanced, collected signal readings and troubleshoot problems)
Installed and activated power supply cabinets and modules to plant specs.
Installed DOCSIS-(internal status monitoring modem) on power supply modules.
Ran on-call (outages/service calls)
Residential and commercial installs of single dwelling and multiple dwelling units/office buildings.
Supervisor of install crew
02/06-07/06 BRYCON CONSTRUCTION
134 Rio Rancho Blvd
Rio Rancho, NM 87124
xxx-xxx-xxxx
Electricians Apprentice
Installed/demo EMT, electrical wiring, electrical panels, electric outlets, lighting.
03/04-02/06 TITAN COMMUNICATIONS
10419 Calle Cordoba NW
Albuquerque NM 87114
xxx-xxx-xxxx
Coaxial Splicer
Built coaxial and fiber optic plant. (Underground and aerial construction, installation of conduit, strand, coaxial cable, fiber optic cable)
Spliced coaxial cable to design as well as doing a design change if necessary. (Activated-balanced, collected signal readings and troubleshoot problems)
Installed and activated power supply cabinets and modules to plant specs.
Installed DOCSIS-(internal status monitoring modem) on power supply modules.
Ran on-call (outages/service calls)
12/02-03/04 CABLE ONE
1117 Rio Rancho Blvd
Rio Rancho, NM
xxx-xxx-xxxx
Field Technician
Installed residential and commercial video, high speed internet.
Installed pre wires, post wires, house box, MDU lock box, splitters, ground blocks, grounded to NEC specs.
Disconnects, remove any traps, tags, terminate all unused ports. Make sure pedestals and locks boxes lock.
Installed /activated digital receivers and cable modems.
Collected signal readings, tested for and corrected any signal leakage.
Performed customer education services and equip operation.
Ran on-call (outages/service calls)
Locates (located underground cable with locator)

04/99-12/02 CABLE COM
9792 Tribble ST.
Lithonia GA, 30058
Coaxial Splicer
Spliced coaxial cable to design. (activated-balanced, collected signal readings and troubleshoot problems)
Activated power supply modules to plant specs.
Ran on-call (outages/service calls)
REFERENCES
Chris Pacheco, Technical Supervisor. Comcast, xxx-xxx-xxxx
Charles Petit, Sr. Mgr. SMB Direct Sales. Comcast, xxx-xxx-xxxx