SUMMARY OF QUALIFICATIONS

I am an experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a technical support role.  I work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance repair with an in-depth knowledge and understanding of numerous software packages and operating systems. I am skilled in providing customer service, help desk support, and identify and resolve technical issues and concerns.

EDUCATION & TRAINING

Alison Advance Learning, Galway, Ireland
 Certificate 2011-Project Management 2011

Relari Computer Institute, Benin City, Edo State, Nigeria
2 Year Technical Certificate 2005-Computer Engineering 2005

Egba Grammar School, High School, Benin City, Edo State, Nigeria ,                                    High School Diploma 2003

PROFESSIONAL EXPERIENCE

Suntim Cyber World, Ibandan, Oyo State, Nigeria (2007 – 2009)
Computer Technician/Trainer

• Provided computer support via telephone communications with end-users.
• Performed diagnostics and troubleshooting of  computer system hardware and software issues and maintained equipment
• Removed, replace and re-solder using solder iron
• Ensure good solder joints
• Surface mount, thru-hole, capacitors, transistors, resistors and  IC

  Mount Zion International School, Ibandan, Oyo State, Nigeria (2009 – 2011)
Computer Teacher

• Teaching elementary students the basics of computer technology
• Maintained school computer equipment both hard and software
• Created lesson plans that are appropriate for age and abilities of the students in the class
• Evaluated student performances in class and on test and provided feedback
• Communicated  student’s progress to parents
• Identified varying teaching methods that work best for students who learn differently
• Maintained accurate records of students’ progress in class and on examinations

R & V Enterprise, Ibandan, Oyo State, Nigeria (2011 – 2013)
Computer Sales and Repair

• Sales of computer equipment both hard and software
• Troubleshooting, installation, maintenance and resolve technical issues and concerns
• Installing new IT systems
• Upgrading existing hardware and software
• Visiting home use to set up their PCs or fix faulty equipment
• Testing systems to make sure that they are working properly
• Servicing printers, scanners and other office equipment
• Preparing cost estimates for new installations

Adecco Staffing-CDTI Engineering, 45140 Hwy 27 N Davenport, FL  33897(2013-2014)                                                                                                                                         Logistic and Repair - Software Tester

• Installation, maintenance, troubleshooting and service repair needs on designated equipment
• Utilizing the escalation process to resolve issues and conducting root cause analysis that will lead to effective problem solving
• Assist and  ensuring proper and safe operations of the machine
• Diagnosing and repairing mechanical and electronic equipment
• Working knowledge of computers, internet access, and variety of CTDI software packages
• Strong analytic and problem solving skills together with good interpersonal and organizational  skills

• Work on various assignments simultaneously and the ability to communicate tactfully, verbally and in writing with managers and coworkers  to resolve problems

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