PSI Institute of Washington, Silver Spring, MD

Graduated with Data Processing/Computer Programming Certificate.

Madison High School, Madison, VA

PROFESSIONAL EXPERIENCE

GB Services, Springfiield, Va. 10/14 - 06/15 Field Technician

Recorded LTE and AWS antenna gps coordinates fro verizion.

Drive Tester

Mastec, Columbia, Md 12/13- 10/14 Tower Technician

Provided support to Sprint, At&t and T-Moble .

Troubleshoot LTE and GSM telecommunication circuits.

Maintenance, repair, troubleshooting, and installation work on telecommunications towers.

Antenna work/troubleshooting, grounding, coax modifications, TMAs, RRHs, RF jumpers, ret motors

Communicated results of testing and repairs to customers

Verizon, Silver Spring, Md 05/11- 12/13 Central Office Technician

Provided remote support to clients and outside Verizon technicians.

Troubleshoot ds1 and ds0 telecommunication circuits.

Tested circuits using react

Documented and dispatched out using WAFA-C

Communicated results of testing to customers

OCI, Gaithersburg, Md 10/08 – 04/11 Support Technician

Provided onsite customer technical support to clients.

Designed and configured camera monitoring systems

Repaired and troubleshoot POS systems and camera monitoring systems.

Installed and troubleshoot office equipment including desktops and networks.

Maintained customer’s business relationships.

IS Inc, Gaithersburg, Md. 10/07 – 09/08

Research Specialist

Provided customer support to various world International clients.

Resolved and provided troubleshooting for user’s backup software.

Worked with priority and disciplined discloser.

C & J Computer Consulting, Glen Burnie, Md. 08/06 – 02/07 Computer Consultant

Troubleshoot Windows Servers and workstations remotely and onsite.

Maintained and scheduled tape backups.

Administered users and computers on various networks.

Setup wired and wireless networks.

MCI, Ashburn, Va. 03/98 – 07/06

Network Engineer

Troubleshoot Dell and Compaq windows 2000 Servers.

Troubleshoot Dell laptops and desktops.

Installed and setup computers onto Network; by adding system to the domain, adding system to the servers Active Domain and giving user administrative rights.

Setup VPN connections on computers for remote access to servers and email.

Used Remedy and Siebel ticketing system for tracking and monitoring work.

Johns Hopkins University, Laurel, Maryland 8/96 - 2/98 Senior Hardware Technician

Performed the following work-station support activities

Hardware troubleshooting, component installation replacement (hard drives, network cards, multimedia kits), installation of peripheral devices (CD-ROM drives, ZIP drives), operating system installation, system transfers, system setup and burn-in.

Troubleshoot, perform hardware repair, upgrade and configure work-station utilizing, Windows '95, Windows NT and Macintosh systems.

SAIC, Tyson's Corner, Virginia 9/95 - 2/96 Network Technician

Supported a 250 user Novell Network.

Responsible for setting up users PC's to work on a Local Area Network.

Various software installations: Word, Powerpoint, Excel, Access.

Set up users to Network printers.

Assisted users with Microsoft Office.

Installed Network Interface Cards (NIC 3Com.Etherlink III).

Connected users to the Network with 10Base T wires(Twisted Pair).

Configured workstations to access a Novell Local Area Network.

Configured users IP address to connect to the Internet.