Spalding University, Louisville, Kentucky--Fall 2012-Present.

Pursuing Bachelor’s Degree in Accounting and Business Administration.

North Bullitt High School, Shepherdsville Kentucky — Diploma, 2012

WORK HISTORY

AT&T, Wire Technician — 2012-Present
Educate customers on service features and functionality on U-Verse Products. Verify all services are working correctly. Install and rearrange inside wiring. Outside work includes, cross connect box from central office location, to terminal and then to the customer location; replacing any wire or fixing any issue that is present.

United States Army Reserve, Air Traffic Controller — 2013-Present
Responsible for tracking planes, giving them landing, and takeoff instructions at air traffic control facilities. Control airborne and ground traffic. Assist in the installation/relocation of tactical air traffic control facilities. Process incoming and outgoing flight plan data and maintain logs, records, files and tape recordings of voice communications.

Branch Banking and Trust Company, Teller Supervisor —xxx-xxx-xxxx
Responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine bank services. Also having strong leadership, organizational, and communication skills in order to motivate staff, effectively organize and delegate duties among staff members, and provide a quality customer service experience to every customer or visitor.

NPAS Solutions, Debt Collector —xxx-xxx-xxxx
Use various skip tracing techniques to locate the right patients in order to negotiate payment arrangements
Referring calls/accounts to appropriate parties based on customer inquiries. Identify problem accounts and escalate as appropriate. Update the patient account record to identify actions taken on the account. Work with patients and guarantors to secure payment on outstanding account balances and adhere to all FDCPA, FCRA and all applicable laws. Maintain minimum production standards. Achieve passing quality review scores per unit requirements. Produce acceptable unit collection volumes. Work within company attendance guidelines. Provide excellent customer service. Work with other team members and management in a professional manner. Attend Privacy and Security Training a required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations, other duties as assigned.