EDUCATION

Masters of Networking - 2015
Graduate degree from Melbourne Institute of Technology, Melbourne, Australia

Bachelors of Engineering Technology (Telecom and Network Engineering) - 2013
Undergraduate degree from Melbourne Institute of Technology, Melbourne, Australia

Diploma of Engineering Technology (Telecommunications) - 2010
Diploma from Swinburne University of Technology, Melbourne, Australia

IT INDUSTRY WORK EXPERIENCE

Dell Technical Support Agent - June 2016 to Current
Csat-solutions, Houston, TX.
Call Customer to examine the problem in the System.
Update customer information on Delta.
Send Email to customers when the unit is ready to dispatch.
Create DPS for the cancel units and wrong service tags
Requote customers for the out of warranty units.
Communicate with technicians at depot for no trouble found issues and billable hold.

Entry level Data Analyst – April 2016 to Current (Part-time on weekend from home)
Acustrategy, Houston, TX.
Data Entry.
Check and finalize reports.
Test formula’s and check the results.
Developed strong working relationships with individuals
Managed relationship with professional service providers

Tutoring (IT and Mathematics) – Feb 2016 to March 2016
Gregory-Lincoln Education center, Houston, TX.
Taught how to do well on the ACT test prep exams
Provided a session report for office and families within twenty-four hours of each tutoring session
Effectively balanced tutoring hours given for each assigned student
Successfully and professionally taught students to fit their individual needs
Teaching Mathematics, Reading, Writing, Computer and English.

Software Tester and Server Assembler – August 2015 to Feb 2016
Hewlett-Packard Enterprise, Houston, TX
Tested server and network connections.
Discussed software problems with team members and supervisors.
Conducted software testing, identify and explain problems and recommended solutions to QA managers
Monitored and controlled daily service ticket activity, customer calls and service levels.
Resolved technical problems with hardware, software and connectivity
Installed/ upgraded/ replaced server, device and network components as needed
Networking support (protocols, troubleshooting connectivity)
Performed physical hardware audits
Performed hardware warranty/ RMA requests
Performed physical material packaging and shipping

IT Helpdesk Associate - August 2013 to December 2014
JB-HIFI, Melbourne, Australia
Provided technical support related to computer systems, network, printer and server issues.
Handled offsite technical emergencies related to hardware, software and network connectivity issues.
Windows Server OS Support (2003/2008/2012). Networking support (protocols, troubleshooting connectivity).
Solved technical hardware and software problems in cellular technology including Windows Mobile, Android and Apple iOS.

Initialized de-installed desktop environment components to a base operating system install. Verified final disposition of asset (e.g. lease return, scrap, return to manufacturer for replacement, etc.) and gain approval for replacement or disposal of any failed desktop environment components

Administrated of OS registry level and active directory.

Identified network issues as it relates to end user device.

Monitored helpdesk queues, process tickets, and interface with users in fixing issues.

Workstation/Laptop/Printer installation, configuration, maintenance, and troubleshooting

Supported ongoing usability of virtual desktop computers within established standards and guidelines

Software installation, setup, and troubleshooting

Active Directory Users and Computers Management

Antivirus and patch management

Intermediate network troubleshooting

Assisted with communication between other IT teams

Diagnosed phone/VoIP issues

Fixed PC hardware, software (Windows, Apple desktop, Laptop) and peripherals.

Project Manager Assistant-(Internship) February 2014 to July 2014
Telstra, Melbourne, Australia
Participated in all phases of work including planning, design, data analysis, maintenance.
When necessary designed and conducted experiments, with mentorship guidance.
Attended seminars and presented project performance at the lab meetings.

Technician - February 2011- August 2012
Lyca mobile South Melbourne, Australia
Worked with IT staff and business partners to coordinate network, server, and software implementations.
Installed and configured routers.
Provided customer service.
Fixed PC hardware, software (Windows, Apple desktop, Laptop) and peripherals

OTHER WORK EXPERIENCE

Substitute Tutor - November 2014 to February 2015
Wattle park high school, Melbourne, Australia
Provided instruction and promoted student learning in the absence of the regular tutor.
Implemented lesson plans, assigned student class work and homework, and maintained classroom control and discipline.
Conducted tutorial sessions that underscored the principles of collaborative learning.

Sales Associate - September 2012- October 2014
7-Eleven Convenience Store, Lilydale, Melbourne, Australia
Assisted in inventory taking and stockings.
Processed customer sales transactions at the cash register.

Bakery Associate - May 2010 to January 2011 (Part-time).
Ebony Quill Bakery and Café, Melbourne, Australia
Took orders and provided customer service.
Participated in inventory-taking and maintained stocks.
Administrative Clerk - January 2006 to January 2010
Talib Stationery, Saddar, Hyderabad, Pakistan
Maintained records of business transactions and office activities.
Computed wages, taxes, premiums, commissions, and payments.
Verified goods against invoices and prepared payments.

MEMBERSHIPS

Engineers Australia - since 2014
Australian Computer Society - since 2014

VOLUNTEER & COMMUNITY SERVICE

The Colour Run - November 2012
Flemington Racecourse, Melbourne, Australia
Meet and greet, check-in participants, mid-course water station and course marshalling.

Meals on Wheels Volunteer - 2012 to 2015
Anjuman-e-Saifee, Melbourne, Australia
Delivered meals to senior citizens every Saturday throughout the year.

SKILLS AND INTERESTS

Software: MS Office, Cell Planner, Math lab, Windows, Android, IOS
Sport: Cricket, soccer, basketball
Languages: English, Urdu/Hindi, Gujarati
Hardware: Cisco switch, HP (laptop, desktop, Printers, Servers)

REFERENCES

Available upon request.