UNIVERSITY OF WISCONSIN MILWAUKEE, Milwaukee, WI
Bachelor's Degree in Criminal Justice, 2010

Work History

AT&T, West Allis, WI………………………………………………………………...December 2013 - Present
Premises Technician
Perform installations and repairs of IPTV, Internet, & Voip at business and residential customers premises.
Use testing meter to troubleshoot any line issues and verify signal.
Install, rearrange, splice, and run new inside wiring including Cat5e and coaxial cable.
Safely climb poles using either gaffs or 28’ ladder.
Hang new aerial/buried drop wire to premises when necessary.
Place cross-connects at serving area interface and perform testing to isolate trouble.
Troubleshoot the outside plant and change pairs if necessary.
Work independently to accomplish all work and effectively communicate any issues with management.
Provide exceptional customer service and treat all customers property with utmost respect.
Work and communicate with all customers to achieve desired results.
Drive company vehicle and actively maintain a good driving record.
Follow all safety protocols and wear personal protective equipment.
Operate hand tools and power tools to perform all job functions.

HEISER FORD, Milwaukee, WI..............................................................................May 2013 - December 2013
Service Technician
Perform oil changes on customers vehicles.
Replace worn or damaged tires and balance them.
Repair punctured or leaking tires.
Perform coolant and transmission exchanges.
Test and replace batteries in customers vehicles.
Operate hand and power tools to perform all job functions.