High School Diploma

SUMMARY OF QUALIFICATIONS
Established good working relationships with customers/clients.

Excellent troubleshooting skills

Great knowledge of technical maintenance systems

Experience pulling, terminating, and testing voice/data cabling (Cat5/6)

Capable of building custom cables (CAT5e, CAT6) and wiring custom racks.

A proven track record of successful installations.

Technical Troubleshooting

Administering and monitoring performance of LAN/WAN network using remote connection tools.

CERTIFICATES/LICENSES
Certified Fiber Optics Installer 04/14 – 04/18
Basic Electricity and Electronics 05/13-05/17
120 hours of CISCO Networking and Routing

EXPERIENCE
Gameday Help Desk Support
Miami Dolphins
Miami Gardens (2016 - Present)
Provide Network Infrastructure and Microsoft Windows system administration support.

Assist in managing Microsoft Server-based, operating systems, and application

TCP/IP, subnetting, DNS, DHCP, DHCP options.

Install, support, and provide end user training for Mobile PDA devices, including Apple and Android platforms.

Track, monitor and maintain adherence to IT service level standards of assigned service requests and tickets.

Provide installation, maintenance and repairs on POS equipment.

Wire Technician
AT&T
Doral, FL (6/2010 - Present)
Planning network installations by studying customer orders, plans, manuals, and technical specifications.
Ordering and gathering equipment, supplies, materials, and tools.
Explained to subscribers how the cable system works.
Addressed client concerns on cable-related problems.
Performed a variety of tests on cables and wirings to identify problems.
Recommended repair procedures and identified parts that need to be replaced.
Conducted regular house-to-house check-ups to network subscribers.
Experience pulling, terminating, and testing voice/data cabling (Cat5/6).
Responsible for installing, configuring, and maintaining network services and devices.
Responsible for planning and implementing network infrastructure changes and performing troubleshooting on associated systems
Configure, install, and maintain dedicated network

Installed and configured IT network components and assisted in the implementation of designed IT network configuration.

Customer Services/Sales

Comcast
Miramar, FL (6/2008 – 6/2010)
Handle large percentage of inbound sales calls in a prompt and
professional manner obtaining all information for resolution of
transaction.

Answer customer questions and/or complaints regarding billing, service problems, products and features, while demonstrating empathy.

Utilize a working knowledge of all products and features to target customer interests with a variety of products and service offerings in order to provide outstanding customer service.

LANGUAGES
Fluent in English and Spanish

REFERENCES
Furnished upon request