Office and the ability to effectively communicate verbally and written in the English language.

Serendipity Labs- Aventura Aug 2016 - Present
Director of Sales
• Membership sales, curation, achieve revenue mix targets, renewals and hit conversion targets
• Bring in and qualify business event sales, high performance meetings and reception functions.
• Encourage member participation/activity levels (SL and member hosted events, classes, outings,
speakers, seminars, etc)
• Community Involvement, Outreach and Interaction with chambers and local networking groups.
• Grew clientele through aggressive self-marketing in target area within 6 months.
• Develop the Experience Coordinator and Lab Manager to increase revenue through operational sales.
• Maintaining a vibrant and warm sales culture while also creating a memorable experience for our
existing and potential new members.

Regus Management Group July 2013 - Apr 2016
Multi Center General Manager
(2 Promotions, top 5% of sales for 12/2015 in US and top 10% in the US for the year 2015)
• Financial management of 3 center’s profit and loss margins continuously exceeding budget.
• Conduct daily, weekly and monthly team meetings to delegate tasks and discuss goals for the centers
for 3 pairs of team members and 3 temps.
• Retain consistently 80%+ of current clientele and consistently backfilled
• Direct client interaction with our Fortune 500 tenants and startups to build customer satisfaction and
rapport as well as generate repeat business and referrals.
• Grew clientele through aggressive self-marketing and constant networking in target area.

Global Fund Investments dba Global Realty Management Oct 2011 – July 2013
Office Manager/ Assistant Property Manager/ Executive Assistant to Principal
• Managed the day to day home office and sister office in Texas remotely to keep expenses within or
below budget.
• Verbal and written communication between shopping center tenants and vendors on behalf of
Property Manager including but not limited to managing COIs, late notices and compliance letters.
• Hosted seminars, company team building activities and holiday parties.
• Executive Assistant to head Managing Director/ Principal facilitating his calendar, calls and events.

References Available Upon Request
Beyonca C. De La Paz
3960 W Broward Blvd #113, Fort Lauderdale, FL. 33312

Premier Business Centers Dec 2009 - Oct 2011
Client Services Coordinator (2 Promotions)
• Overseen a team of two and delegated daily tasks
• Leased executive office suites bringing occupancy to 100%
• Provide assistance to tenants to generate additional revenue for Premier.
• Acted as eyes and ears for General Manager and kept customer service at 100% consistently by
communicating between General Manager and tenants.

IRT Oct 2008- Dec 2009
Call Center Customer Service Representative for Comcast
• Handle customer queries on a multiline phone in regards to billing, tech support, and all other general

IVAX Pharmaceuticals (TEVA) Jan 2008- June 2008
Administrative Support – Temp Position via Asset Staffing
• Maintained file room and developed a system to consolidate paperwork.
• Route multi-line phone
• Liaison between Chief and employees either verbally or through written correspondence and
employee correspondence.

PRC Aug 2007 – Dec 2007
Call Center Customer Service Representative for Directv
• Handle customer queries on a multiline phone in regards to billing, tech support, and all other general

Miami Dade County- Solid Waste Enforcement May 2007 – July 2007
County Employee- Summer College Internship
• Handled all clerical duties including but not limited to routing calls, filing, processing citations, Handle
customer queries, closing citations and routing confidential correspondence.

References Available Upon Request

Last Resume Update June 15, 2017
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