 Account unlock and password reset in SAP
 Advanced knowledge of SIP and TDM voice troubleshooting, call routing issues and equipment.
 Maintenance, provisioning, and translations on Lucent 5ESS , Sonus, Nortel DMS, GenBand and Tekelec switch platforms
 Installation, maintenance, and upgrades on Lucent Dacs IV, and Dacs II
 Adtran, NEC, Lucent M13, CAC, DMT multiplexers
 Acterna HST-3000 ethernet, T1/T3 PRI
 Cisco 15454 3/1 Dacs
 Cisco AS5400
 T-berd 209
 Sonus GSX-9000 Media Gateway
 Sonus Troubleshooting and Alarm Maintenance
 BroadSoft softswitch software
 Alcatel Lucent Compact Switch (Telica)
 Ascolta Interconnecting Cisco Network Devices v 2.2 Course
 Innovatia DMS Telecommunications Basics Course
 Innovatia DMS-500 Course
 Innovatia Common Channel Signaling Course
 Innovatia Basic Call and Translations Concepts Course
 Innovatia ISDN Course
 Knowledge of Database software; Design software; Internet software; Inventory software; Order processing systems
 Proficient in Microsoft Office applications including Excel and Word
 Experience with numerous trouble ticketing systems including Salesforce, HP Openview and Footprints.

WORK EXPERIENCE
February 2015 - April 2016 IT Helpdesk Technician for Cott Beverages, IT Dept. - Tampa FL
Job Duties:
Performed remote technical phone support and on site support for desktop users.
Supported end users for various production issues including password resets.
Performed trouble ticket management via phone, email and ticketing que.
Functioned as main support in on call rotation for all after hours technical and
production issues.
Performed major network outage coordination.

2005 - October 2014 Network Specialist II for Onvoy Voice Services, Operations - Plymouth, MN Job Duties:
 Installed, tested and recorded all service add/delete/change activity
 Analyzed network events and take proactive corrective measures to minimize the effect of any network disruption or degradation on all services provided by Onvoy
 Diagnosed and repaired trouble reports within the Onvoy voice switching network for SIP and TDM.
Systems Used:
Sonus


PSX Policy and Routing servers
SGX-4000 SS7 servers


GSX-9000 Media Gateway
DSI billing servers

EMS Element Management System

Lucent Compact Switch

CDR servers

RSM Real Time Session Manager

EMS Element Management System

S3 Session Border Controller

Gateway Platform

DMS-500 Tandem Switch
 TOPS operator services  TDM ISUP trunking
Cisco
 Switches and routers that support the IP network
Hammer SIP Analyzer
Tekelec
 Eagle STP A-Links Global Title Translations  SGX-4000 SS7 servers
 SS7 Analyzer  SCP CNAME database
GenBand
 S3 Nextone switch
 Cisco AS5400 routers
NetGuardian environmental alarms

2001 - 2005 Network Support Technician - Tier II for Onvoy Voice Services, NOC - Plymouth, MN
Job Duties:
 Performed technical phone support, network surveillance, alarm analysis, event correlation, trouble ticket
management and major outage coordination
 Provided Tier 2 support for Cisco routers, Juniper routers, dial-up connections, DSL, ISDN, T1, DS3, Frame
Relay, Nortel OC Sonet Ring, DMS-500, STP, Telica and DACS

2000 - 2001 Network Support Technician - Tier I for Onvoy Voice Service, Dial-up Group - Plymouth, MN
Job Duties:
 Performed technical phone support, trouble ticket management and configuration for Windows and Macintosh OS dial-up connections, browser support and email

EDUCATION

1999 - 2000 Benchmark Computer Learning, Minneapolis, MN
Technology training curriculum
1998 - 1999 University of Minnesota, St. Paul, MN
Fisheries and Wildlife Program

REFERENCES

Andrea Gunnerson - Former Co-worker Cell:xxx-xxx-xxxx
Network Design Engineer, Onvoy Voice Services, Plymouth, MN

Chad Fette - Former Co-worker Cell:xxx-xxx-xxxx
Network Transport Engineer Arvig Communications, Melrose ,MN

Jack Keeley - Friend Cell:xxx-xxx-xxxx
Senior Meeting & Event Planner, Aimia, Minneapolis, MN

Last Resume Update August 6, 2016
Address Pensacola
E-mail lock Locked
Phone Number lock Locked
Resume File Brian-Barry-Resume.docx 30.6 kB

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