

Account unlock and password reset in SAP
Advanced knowledge of SIP and TDM voice troubleshooting, call routing issues and equipment.
Maintenance, provisioning, and translations on Lucent 5ESS , Sonus, Nortel DMS, GenBand and Tekelec switch platforms
Installation, maintenance, and upgrades on Lucent Dacs IV, and Dacs II
Adtran, NEC, Lucent M13, CAC, DMT multiplexers
Acterna HST-3000 ethernet, T1/T3 PRI
Cisco 15454 3/1 Dacs
Cisco AS5400
T-berd 209
Sonus GSX-9000 Media Gateway
Sonus Troubleshooting and Alarm Maintenance
BroadSoft softswitch software
Alcatel Lucent Compact Switch (Telica)
Ascolta Interconnecting Cisco Network Devices v 2.2 Course
Innovatia DMS Telecommunications Basics Course
Innovatia DMS-500 Course
Innovatia Common Channel Signaling Course
Innovatia Basic Call and Translations Concepts Course
Innovatia ISDN Course
Knowledge of Database software; Design software; Internet software; Inventory software; Order processing systems
Proficient in Microsoft Office applications including Excel and Word
Experience with numerous trouble ticketing systems including Salesforce, HP Openview and Footprints.
WORK EXPERIENCE
February 2015 - April 2016 IT Helpdesk Technician for Cott Beverages, IT Dept. - Tampa FL
Job Duties:
Performed remote technical phone support and on site support for desktop users.
Supported end users for various production issues including password resets.
Performed trouble ticket management via phone, email and ticketing que.
Functioned as main support in on call rotation for all after hours technical and
production issues.
Performed major network outage coordination.
2005 - October 2014 Network Specialist II for Onvoy Voice Services, Operations - Plymouth, MN Job Duties:
Installed, tested and recorded all service add/delete/change activity
Analyzed network events and take proactive corrective measures to minimize the effect of any network disruption or degradation on all services provided by Onvoy
Diagnosed and repaired trouble reports within the Onvoy voice switching network for SIP and TDM.
Systems Used:
Sonus
PSX Policy and Routing servers
SGX-4000 SS7 servers
GSX-9000 Media Gateway
DSI billing servers
EMS Element Management System
Lucent Compact Switch
CDR servers
RSM Real Time Session Manager
EMS Element Management System
S3 Session Border Controller
Gateway Platform
DMS-500 Tandem Switch
TOPS operator services TDM ISUP trunking
Cisco
Switches and routers that support the IP network
Hammer SIP Analyzer
Tekelec
Eagle STP A-Links Global Title Translations SGX-4000 SS7 servers
SS7 Analyzer SCP CNAME database
GenBand
S3 Nextone switch
Cisco AS5400 routers
NetGuardian environmental alarms
2001 - 2005 Network Support Technician - Tier II for Onvoy Voice Services, NOC - Plymouth, MN
Job Duties:
Performed technical phone support, network surveillance, alarm analysis, event correlation, trouble ticket
management and major outage coordination
Provided Tier 2 support for Cisco routers, Juniper routers, dial-up connections, DSL, ISDN, T1, DS3, Frame
Relay, Nortel OC Sonet Ring, DMS-500, STP, Telica and DACS
2000 - 2001 Network Support Technician - Tier I for Onvoy Voice Service, Dial-up Group - Plymouth, MN
Job Duties:
Performed technical phone support, trouble ticket management and configuration for Windows and Macintosh OS dial-up connections, browser support and email
EDUCATION
1999 - 2000 Benchmark Computer Learning, Minneapolis, MN
Technology training curriculum
1998 - 1999 University of Minnesota, St. Paul, MN
Fisheries and Wildlife Program
REFERENCES
Andrea Gunnerson - Former Co-worker Cell:xxx-xxx-xxxx
Network Design Engineer, Onvoy Voice Services, Plymouth, MN
Chad Fette - Former Co-worker Cell:xxx-xxx-xxxx
Network Transport Engineer Arvig Communications, Melrose ,MN
Jack Keeley - Friend Cell:xxx-xxx-xxxx
Senior Meeting & Event Planner, Aimia, Minneapolis, MN
Last Resume Update | August 6, 2016 |
Address | Pensacola |
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Phone Number | ![]() ![]() ![]() |
Resume File | Brian-Barry-Resume.docx 30.6 kB |