Administrative Assistant

Managed all aspects of back office support for mobile phone sales & service
• Performed all aspects of manager duties, greeting, triage, and sales when needed.
• Processed Daily Deposit, Daily Initiatives paperwork, shipping & receiving inventory, ordered and maintained
office supplies, managed & ordered building maintenance requests, ensured daily compliance for annual audits.
• Worked with our multiple warehouses on shipment discrepancies.
• Performed troubleshooting on devices to determine if manufacturing issue or customer damage.• Educated managers & employees policy changes & best practices.
• Streamlined my daily processes to accommodate business growth from 5 to 21 employees over the past five years. • Installed software & maintained demo devices and complex merchandising displays using planograms.
Nationwide Insurance • Amarillo Texas 05/2007-06/2008
Licensed Processor
Processed trailing documents, agent and underwriter requests using paperless system. Also called customers & field agents for follow-ups required from our callout queue.
• Revised verbiage on driver memos to prompt more responses & less repeat mailings saving time & money.
Licensed Customer Service Agent 05/ 2006-05/2007
Updated policy holders’ auto insurance policies. Offered advice about coverages. Helped customers understand billing. Processed payments. Followed-up on trailing documents so policies wouldn’t cancel.
• Very organized with follow-through for customer requests using lotus notes calendar ensuring resolution if it couldn’t be obtained during their original call to us.
• During this year only one customer request had to be managed by our escalated call unit and he insisted on letting my supervisor know he appreciated my patience to take the time to explain things that the three previous agents had not clarified.
Xcel Energy • Amarillo Texas 02/ 2002 to 10/2004
Customer Service Specialist
Took escalated calls from customers, answered billing and procedural questions for Representatives.
• Prevented almost all complaints from going to the regulatory commission which would have resulted in a fine.
• Explained to customers in layman’s terms electrical & natural gas metering & billing charges.
• Helped customers reduce their high energy bills by reviewing their energy usage.
• Created tickets for new svc, cancel svc, trouble tickets for emergencies or meter replacements.
• Rebilled to correct billing date & reading errors.
AIG • Amarillo Texas 2001 to 2002
Customer Service Representative
• Gave customers balances, financial projections, policy information and recommendations for reinvestment.
Great Western Directories • Amarillo Texas 12/2000 to 02/2001
Telephone Book Ads Graphic Artist
• Created spec ads for sales to recommend to clients using Adobe Photoshop & Adobe Illustrator on Mac.
• Took updated spec ads from sales & converted to publishable ad using Adobe Photoshop & Adobe Illustrator.
• Converted national ads to book ads using Adobe Photoshop & Adobe Illustrator.
Core Data Resources • Amarillo Texas 2000 to 2000
Claims Adjuster
Researched claims of incorrectly distributed funds from nationwide ATMs. Studied ATM journals to determine if claim was valid, and credited funds back to merchants if ATM error occurred. Worked with cardholders, banks, and merchants to resolve ATM disputes. Kept detailed records of incoming, paid and denied disputed transactions, and created database for phone and fax records using Microsoft Excel.
CORPORATE SYSTEMS • Amarillo Texas1999 to 2000
Teleclaim Operator & Distributor
Took inbound calls from people who wished to file a claim with a particular company.
Processed claims according to each state's laws.
General faxing & mailing responsibilities.
Meeting daily deadlines.Accelerated Learning Center • Amarillo Texas1999 to 1999
Class Coordinator
Made cold calls to cities booking free meeting rooms, & soliciting small businesses to have their employees attend a computer class on computer basics in their town.
Avis Licensee-Auto Rent Inc. • Amarillo Texas1997 to 1999
Car Rental Agent
Rented cars to airport customers. Sold upgrades & insurance. Shuttled damaged cars for repairs.•Acquired many corporate accounts resulting in repeat business. • Kept detailed status on 230 car fleet.
EDUCATION
Life & Health and Property & Casualty insurance licensed. Colorado State
Amarillo Community College Airframe Mechanic Certified
Texas Tech • Lubbock Texas Theater Arts - 1 Year
Roosevelt • Acuff Texas H.S. Diploma

COMMUNITY INVOLVEMENT
Chamber of Commerce Ambassadors’ Secretary • Early Texas 2012-2013

Last Resume Update July 2, 2015
Address Colorado Springs
E-mail lock Locked
Phone Number lock Locked
Resume File Candace-Blackerby-Resume-2015.docx 22.05 kB
Spanish Speaking? No
Willing to Relocate? No

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