Communication and People skills

• Consistently maintain a positive attitude and enjoy guiding team members to higher levels
• Articulate, friendly, and very effective working with individuals of different backgrounds and temperaments
• Accurately record, remember, and verbally communicate very detailed information
• Cooperatively and effectively work with agencies to produce and deliver required work

 

Organization and Time Management

• A problem solver who quickly grasps complex situations and turns them into manageable tasks.
• Produce quality work even when under extreme time pressure and deadlines
• Proven ability to understand and follow complex instructions to successful conclusions
• Many years of experience successfully managing and organizing personal time and workload
• Collaborate in teams to produce quality reports

 

Technical Skills

• Experienced in network trouble shooting
• Knowledge in working with VOIP, High Speed Data and Digital TV
• Worked with copper wire and CAT5 and CAT6 wires
• Very accurate and rapid keyboarder, work within personal computer environment
• Experienced in computer programs, i.e. MS Microsoft Word, Excel, Access, Power Point, and Windows operation systems.

 

TRAINING

 

·      Elite Management Certification ·      Copper Testing Certification ·      ESN/MSOC Certification ·      GIGA BIT Networking Certification ·      OSHA Safety Development Certification  

EDUCATION

• MECP Institute   1994 - 1996
• Miami Senior High School 1990 - 1994

 

WORK EXPERIENCE

 

• AT&T U-Verse 08/2011 – 02/2015

 

• Groupware International           03/2007 - Present

(Comcast National Contractor)

Operation Manager

 

• Rent-A-Center                             09/1993 - 08/2004