Cástulo R Pinilla

Mobile:xxx-xxx-xxxx

E-mail: xxx@xxx.com

Objectives

To obtain a position with a company that allows me to use my skills set in the IT/Telecommunication industry and it leads the way for out coming technologies projects in the market.

Skills: I have good understanding of a variety of technologies across the Telco businesses. During my experience on the Telco field I have been involved on plant project for distribution racks on Enterprise structures and vault locations across metro plant on MDF, IDF, patch panels, modems and various analog and digital (Cable Broadband, DSL, T1, VoIP, Router and switches etc…) Also I have acquired good skills set of troubleshooting techniques for iLec issues on data process for NOCs (Cable Broadband, DSL, T1, VoIP, VSAT, DWDM support) for Data Centers and NOC Telco plant

Job Experience

(2009-Present)

Endeavor Telecom (Atlanta, GA): Field Engineer for the South California/Florida Region

Mounting server on rack blades, running CAT5e and fiber across from servers racks to main Network distribution panels and iLec Demarc point

Work in coordination with our team and all our clients’ helpdesk to insure successful delivery for onsite projects and troubleshooting that have been escalated to our level of expertise (Multimode Fiber, POT and Wireless iLec issues. The dynamic involves completing MPLS setup and imaging deployment for Adtran, Fortinet and Cisco Call Manager routers and certification with the NOC for the adequate protocols on each delivery depending on the client’s request. ( T1, T3, Ethernet, fiber link)

Completed vendor meets with mayor Telco providers to cover all possible causes that could be affecting the performance of the different systems that we support (Verizon, AT&T, NCR level III groups). The details on this troubleshooting include, setting up our tools (JSDU, OTDR, Acterna readers) to check the signal level on the RF or light wave length spectrum across the infrastructure and telco plant

Working in collaboration with Level III groups for support and installation of DAS and VSAT system or AC repair or maintenance of Coax media Plant(RG6,RG11 Node Vaults on structural plant cases)

Work in coordination with our team and all our clients helpdesk to insure successful delivery of response to and from our network was received for our clients from the hosting services that we offered to them (Multimode Fiber, POT and Wireless iLec circuit issues).Bring to our carriers attentions if any performance issues was alerting in our SONET network monitoring tool.

(2006 – 2009)

Nexus Management (at WPP Group in Los Angeles) – Regional Client Manager, IT/Telco Support Specialist

Manage technical operation for  our clients as well as their Cisco Call Manager VoIP phone system

Support issues related with hardware and Network applications (VPN Connectivity, Remote Access to a diversity of servers)

Utilize call-tracking system(Connect Wise & HEAT) to record, follow up and maintain customers records

Coordinate and mentor our onsite team on troubleshooting network issues affecting, Smart Phones and Blackberry devices in our network

Prepare system images(Windows XP, 7 ) for deployment and update according to the company guidelines (Matrix42 Empirum Server )

Troubleshoot Network and Servers issues while working with our remote Service Delivery teams(Windows Server 2003/2008, Microsoft Exchange 2003/2007, Blackberry Enterprise Server )

Work in coordination with our team and all our clients helpdesk to insure successful delivery of response to and from our network was received for our clients from the hosting services that we offered to in the Los Angeles Metro Area

Bring to our carriers attentions if any performance issues was alerting in our SONET network monitoring tool. (Fiber break, loss on signal, etc…)

(2002 – 2006)

Time Warner Cable - Cable technician level II

Work with senior level Support Group (Operation Plant Technician Level II/ NOC Specialist group) to deliver completion of Operation Projects Upgrades in different areas of the Time Warner Cable Metro System (city of Los Angeles CA).DWDM systems work consists in: SONET telco troubleshooting Motorola Nodes and VHubs setup and repairs. Determine what signal level the light wave is sending to the receivers and find out any fiber break or micro bend on the media upon OTDR results after signal transmission.

Provide support for VoIP installation, high speed internet and HD/Digital services ,report AC- DC circuit issues to next Tier level of support

Provide timely response on our ticket system for all customer calls and report changes to our NOC in order to update UTS database information.

Coordinate repair, troubleshooting and upgrade of all services for our mentioned clients’ ( signal problems, High Definition, Digital and VoiP services)

(1998 – 2001)

86th Civilian Engineer Squadron (Ramstein US Air Forces Base, Germany) – IT Support Technician Level II

Provide technical support for CAD Systems (Micro Stations) and Graphics Design Dept (Mac Systems) on the squadron

Export information from a highly classify US Armed Forces database and imported into our locally designed Access database for a better management of the information from the engineers on the squadron

Work together with another IT support teams in order to provide data access to the personnel from our server’s resources around the entire WAN

Education

Quick Start Institute (360 hours-2008)

Managing and Maintaining a Windows Server 2003 Environment , Implementing and Managing Microsoft Exchange Server 2003 and Updating Your Skills from Exchange Server 2000 or 2003 to Exchange Server 2007

CCNA in Progress

Global Knowledge (48 hours-2006)

Cisco Call Manager 4.1, Cisco Unity

ABCO Technology (xxx-xxx-xxxx)

Comptia A+, Network+, Server+ and Microsoft Certify Professional

NCTI Institute (360 hours-2005)

NCTI Cable Technician II  and AMP Net-Connect (NDI): Design and installation of Fiber-optic and CATx wiring for cable Coax Plant and Network Operating Centers