PROFESSIONAL EMPLOYMENT

ALLANN BROS COFFEE

Human Resource Generalist 2013-Present

Handle all aspects of HR functions within the company. HR functions that are included in the position are; companywide recruiting, assess employment needs, forecast recruitment and trends, retention, legal issues, training and development programs, review and maintain position descriptions, disciplinary action, motivating employees, reviewing and implementing salary ranges, reviewing and implementing commission/bonus programs, and backup support for Payroll and Benefits Manager.

Northwest Community Credit Union  

Member Services Specialist 2011- 2013

Interview existing and potential members in person or by phone, and explains specific services, products, and policies, including membership eligibility requirements. Identifies members’ needs and cross-sells Credit Union services and products actively in an appropriate, professional manner. Performs lending functions in conformance with the established Credit Union policies and procedures. Opens new accounts, explaining options such as single and joint ownership, savings, share drafts, certificates, and retirement programs available. Processes recurring and/or special reports to ensure required actions have been taken, such as contact to rectify negative or delinquent account status. Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and following up on details. Training new employees on policies and procedures as well as current employees on new or updated procedures.

Samaritan Health Services   

Cash Team Analyst xxx-xxx-xxxx

Research, working unidentified accounts on both hospital and clinical, transfers, contacting insurance companies, refunds, and working with other analyst to correct accounts. Posting insurance and patient payments both electronically and manually.

Merced Irrigation District  

Clerk I xxx-xxx-xxxx

Maintaining electric services customer contact within Call Center, Billing, Cash Accounting, and Field Services. Handle vault transactions, receive and record customer payments, balance cash drawer, billing updates and adjustments, write offs, NSF, EFT's and refunds. Prepare a variety of reports including customer correspondence; complete a variety of requests and work accounts and schedules for disconnections and dispatch field calls. Prepare bank deposit, verify input to output for balancing remittance processor and computer software, maintain logs for cash deposits and batches processed, audit and correct input data as necessary.

Education

Awarded Pay it Forward Scholarship to University of Phoenix
University of Phoenix, Salem, OR
Bachelors of Science Business with concentration in HR Management
Graduation Date: July 2014