LEAD NETWORK MAINTENANCE TECHNICIAN

A well-qualified, recognized dedicated leader, and results-oriented Technical Operations professional with an unequaled record of success, achievement, and continual advancement with in industry-leading telecommunication company. Excellent team leader with a strong history of developing a productive, well trained, safe, team and environment. Responsible for ensuring a continued focus on superior levels of customer service, and increase levels of customer satisfaction.

Areas of Expertise

Team Leadership

Regulatory Compliance

Troubleshooting

Project Management

Process Improvement

Team Coaching/Mentorship

Quality Assurance

Performance Inspections

Customer Service

Collaboration

Communication

Bilingual: English/German

Professional Experience

Lead Network Maintenance Technician, Douglasville, GA (2003 – 2013)

Supported team supervisors by enforcing daily work schedules related to demand/ preventive maintenance. Worked collaboratively with other departments on the timely resolution of customer issues, maintaining and quickly restoring services, correcting plant issues, and assisting fulfillment technicians with daily activities.

Monitored plant intermittent, balancing, and sweeping cable issues. Expertly performed troubleshooting of hubs, nodes, and plant connections to customer equipment. Conducted and documented proof-of-performance testing for plant, ride out, and repair of CLI leaks. Served as a trainer and mentor to new, and less-experienced technicians.

Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance, and construction maintenance in accordance with company procedures and practices. Called upon to troubleshoot and resolve service failures related to any company products, to include but not be limited to Video (analog and digital,) Voice Over IP (VoIP,) and High Speed Internet (HSI) (including Home Networking and Home Plug.)

Performs construction maintenance duties such as splices aerial and underground coaxial cable and equipment to restore cable plant to system specification, splices and activates new coaxial plant as required. Repairs and or replace damaged aerial and underground plant and inspects, repairs and replaces power supplies as necessary.

Safety Training: knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)

PREVIOUS POSITIONS WITH COMCAST CABLE INCLUDED: Network Maintenance Technician, Atlanta, GA, 2000 – 2003; Broadband Service Sales Technician 1-2, Atlanta, GA, 1999 - 2000

Education & Training

Intro into Leadership

Principles of Leadership

Leadership 101

Messaging to Teams

Working with Teams

Building Teams

Business Development

Time Management

Communication to Teams

NCT-4, NCT-5, NCT-6

VOIP

Defeat Repeat

NMT-1, NMT-2, NMT-3

BSST-1, BSST-2, BSST-3

Advanced Trouble Shooting

Berufsschule 1 / MAN-Nuernberg 1983 - 1986

Nuernberg , Baveria, Germany

Stahl Bauschlosser Gesellen Brief

Worked with all types of metals, manufacturing, welding, soldering, designing, drawing and reading of blueprints.

harles Winter Resume, Page 3