University of North Carolina Wilmington, 12/2016
GPA 3.69
Curriculum Highlights: Relational databases, networking, systems design,
web page and application development, storage and security,
data mining, and human computer interfaces

Classroom Experience

Microsoft Access

SQL queries

IT project planning

Microsoft Excel

Microsoft Office

Systems Analysis

HTML5 and CSS3

Involvement and Honors

Information Systems Association (spring 2015-Fall 2015)

Dean’s List (spring 2015-Fall 2016)

Employment

Liberty Healthcare Management
Level One Help Desk Intern
Wilmington, NC May 2016-Present

Resolved common networking issues

Reset system passwords and unlocked system accounts

Set up first time users on computers

Introduced users to company software and programs

Answered questions and troubleshot common problems

Used ChangGear ticketing system to serve and communicate with users

Triaged incoming tickets for IS Department

Repaired databases on clinician laptops

Communicated with users on the phone and through email effeciently

Food Lion Grocery Stores
Deli Clerk
Sunset Beach, NC Summer 2014

Assisted Customers while maintaining a clean and safe environment