A dedicated professional with 5+ years in the IT field, with great interpersonal skills. Specializing in server and network repair, however I have many other attributes to bring to the table. I am great with communicating with customers, always able to probe people with questions to get the answers I am looking for to fix their various issues.

I am currently seeking to expand my knowledge of information technology in any means possible.

I am available to work any requested schedule: weekdays, weekends, days, nights, holidays. Also always eager and ready to take on other shifts if need be. I always try to turn problems into opportunities.

Education

Alvin High School Alvin, Texas

High School Educationxxx-xxx-xxxx

Acquired CompTIA A+ IT Certification in high school, I have a large interest in the world of information technology.

Graduated in the top 15% of Alvin High School, class of 2010

Experience

MasTec Advanced Technologies Corpus Christi, Texas

Home Security Technician 2015-Present

Install, repair, and maintain residential security and fire alarms, including but not limited to alarm panels, motion sensors, glass break detectors, door locks, cameras, CO alarms, etc.

Diagnose wireless and hardwire issues, create productive solutions that meet and exceed customer expectation.

Deliver customer education through thorough and comprehensive understanding of back-end technologies.

Southern Networks, LLC. Corpus Christi, Texas

Network Engineerxxx-xxx-xxxx

Diagnose, repair, and general maintenance of servers, networks, workstations, printers, scanners, fax machines, etc., for business-class customers.

Call customers to translate end-user experience into technical troubleshooting.

Build and configure servers for new customers to offer a more efficient and practical method of various standards (disaster prevention backup, email servers, domain controllers, DNS servers, etc)

Create IT solutions that not only stop the problem, but prevent the issue from occurring again.

Gtek Computers & Wireless, LLC. Portland, Texas

IT & Field Technicianxxx-xxx-xxxx

Diagnose and repair home computers, printers, scanners, and networks of customers.

Custom build computers for high-end home-users for a variety of uses: extreme gaming, high-end music/photo/video editing and processing, etc.

Climbed telecommunications towers over 600+ feet to diagnose, repair, or install new equipment such as broadband radios, satellite back-hauls, ran cable, and other networking equipment used in internet telecommunication services.

Diagnose, repair, and install new internet equipment at end-user homes. Climbed on roofs and mounted satellite dishes and radio technology. Ran cables into homes, mounted routers to walls.

Dish Network, LLC. Alvin, Texas

Customer Service Representative 2010 – 2011

Resolved in-bound technical problems and customer issues with grand effectiveness and efficiency.

Made satellite television broadcasting sales.