Ability Summary
I am currently studying my Bachelor of Science, IT - Security.
I offer a strong academic background in IT combined with several years of excellent experience with
windows, Linux, installation, configuration, and administration, helpdesk analyst and field technician.
Consistently recognized for technical troubleshooting skills.
* Quickly learn and master new technology; equally successful in both team and self-directed
settings; and proficient in a range of computer systems, tools and testing methodologies.

Employment History
Citrix systems – Customer service support
05/2012 - 07/2015 Tek Partners 5810 Coral Ridge Dr, Coral Springs, FL
Citrix Systems, Inc./ TekPartner 05/2012- 07/2015
Tech support Triage representative

* Responsible to solve customer problem with account accounting issues and inquiries, server
licenses and maintenance using GoToMeeting or GoToAssist. Also help customer with legal papers
and instructions when possible.
* Experience with CRM software: SalesForce, Vantive, Siebel, SAP R3
* Assisted Citrix Engineer with cases translations English/Portuguese in order to solve tech support
cases for non English speaking customers.

translator web editor
03/2012 - 05/2012 Office Team 2600 N Military Trl # 125, Boca Raton,
FL

Robert Half Co. / Florida Design Magazine 03-2012 - 04/2012
Consultant
* Editing / translation articles from English to Portuguese
* Web Editing in InDesign and QuarkXPress
* Direct work with Editor and Owner on projects

IT/OPS
03/2004 - 06/2011 Vendmore Systems LLC Stamford, CT
2009 - 2011
Field Technician, IT/OPS
* Help senior Network Administrator on daily tasks, Install, configure, maintain windows server
* Handled technical troubleshooting within an enterprise environment, including system crashes,
slow-downs and data recoveries
* Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores,
consistently scoring between 95%-100% on all calls.
* Provide field support for Windows and Ubuntu Linux desktop, Replace hardware and upgrade
software as needed

2006 – 2009
Warehouse Manager/ Internal operations
* Responsible for more than $5 million in stock, Keep accurate and updated inventory
* Track and document deployment of parts for more than 5 field technicians
* Write training documentations and provide training at the warehouse for new employees
* Work direct with manufacturing to ensure quality of pc boards and parts

2004 – 2006
Field Technician and software tester
* Install, configure and test in-house software for hi –tech vending machines
* Fix, replace and upgrade hardware and software as needed, Train users on how to use the
software
* Build custom computers and install Linux Debian O/S with in-house software
* Help manage and administer Windows 2000 network and provide support for office users

Education and Training
Completion Date Issuing Institution Location Qualification Course of
Study
Western Governor Salt Lake City, Bachelor's Bachelor of
University - WGU UT Degree Science, IT -
Security
*Bachelor of Science, IT - Security
*expected graduation Mar 2017

http://www.wgu.edu/online_it_degrees/information_technology_degree_security

05/2011 Naugatuck Valley Waterbury, CT Associate's Computer Info
Community College Degree Systems Tech
* Graduation May 2011 - Associate Degree - Computer Info Systems Tech
* Phi Theta Kappa Honor Society/Cum Laude

Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date
Comptia Network+ CE 02/2015
Comptia Security+ CE 01/2015
Citrix VDI-in-a-Box desktop virtualization Citrix 07/2014
Citrix Certified Sales Professional 2013 Citrix 05/2013

Honors & Activities
Phi Theta Kappa Honor Society/Cum Laude

Additional Information
I am currently studying for :
Cisco Certified Network Associate (CCNA®)
Cisco Certified Network Associate Security (CCNA® Security)
CompTIA Project+
CompTIA Linux+

Languages:
* Fluent in English, Portuguese , basic Spanish

* extensive experience with Motherboards, building computers, laptops
* Wireless configuration, cabling, router and switch configuration and installation