Computer Information Technologies GPA: 3.7/4.0

Concurrent Employment with College Studies:

Student Help Desk Technician (fall of 2012): Provide desktop support, solved technical issues.

Bench work Tech, repaired multiple Desktops and laptops, replaced both hardware components and OS software. Perform preventative maintenance both physical and software based.

Certifications:
Studying for CompTIA A+, and CCNA

Systems:
Windows 2000/XP/Vista/7

Databases:
Access Relational Databases

Languages:
Some HTML and PHP

Software:
MS Office Suite

Work Experience

A&D Window Cleaning
Professional Contractor sub Contracted for commercial detailed window cleaning 5/2016 – 12/2016

Responsible for excellent customer service, meeting and exceeding all customer expectations. Maintaining invoices, processing payments received, inventory control, implementing quality control measures, seeking constructive feedback. Generating repeat customers and growing sales. Building

Walmart Inc.
Over Night Support Manager 5/2015 - 4/2016
As a support manager I had to ensure that all store operations continued as normal in the absence of salaried management. Including receiving deliveries, verifying invoices, inventory control, HR duties, cash office duties, tasking associates and following up on progress and providing constructive feedback, ensuring that company policies were followed in each aspect of the work routine.

Food Lion LLC.

DSD Receiver/Scan Analyst, 5/2008 - 5/2015

Recently promoted from office assistant to DSD Receiver. Held several positions within the company gaining a range of experience. Quickly learned in-store computer systems and now educate new employees. Disassembly of physical components to resolve issues is not a problem. Utilize handheld scanners, changing retail item prices, and adjusting the in-store inventory. Receive vendor items into store inventory, communicate issues with vendors to lessen out of stocks to drive store level sales. Maintained a well organized and comprehensive filing system for all vendor invoice issues.

US Army

Motor Transport Operator

Rank- Sergeant

Responsible for leading soldiers in convoy operations, securing loads, maintaining load out maps, cargo invoices. Maintaining Operational Security during high stress situations. Ensuring proper communication channels stay open and utilized properly.