Education

University of Alaska, Fairbanks, AK - 1989
PACE University - Telecommunications - 2000
Villanova Universityxxx-xxx-xxxx
Strategic Organizational Leadership - 2006
Master Certificate-Organizational Leadership - 2007
Essentials of IS Security – 2007
Finance and Accounting - 2007

Experience

Bayside Fitness / Owner

June 1, 2012 –Current

Owner/Manager of fitness club.

Managing front desk staff, group fitness instructors, cleaning staff.

Setting schedules to make sure all shifts are covered.

Assuring all class instructors are teaching to high quality club standards.

Hiring and firing of all staff

Ordering and maintaining supplies for daily operations.

Overseeing the cleanliness of club and all equipment.

Making sure all equipment is in good working order.

Network Operations Supervisor

June 2011 –February 12, 2016

Frontier Communications
This position supervises workforce of field technicians that install and maintain both residential and business lines, outside plant cable facilities, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. The position duties include, meeting service activation and repair commitment dates, construction projects, maintaining revenue/expense objectives and promotion of new and existing company products. Working with other agencies for permits. Budgeting capital to expense to keep spending in control.

Network Operations Supervisor

January 2002 –June 2011

Verizon Communications
This position supervises workforce of field technicians that install and maintain both residential and business lines, outside plant cable facilities, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. The position duties include, meeting service activation and repair commitment dates, construction projects, maintaining revenue/expense objectives and promotion of new and existing company products.

Network Operations Supervisor

January 1998 –January 2002
GTE Communications

This position supervises workforce of field technicians that install and maintain both residential and business lines, outside plant cable facilities, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. The position duties include, meeting service activation and repair commitment dates, construction projects, maintaining revenue/expense objectives and promotion of new and existing company products.

Equipment Technician

Anacortes, WA.
xxx-xxx-xxxx

Maintain equipment inside the Central Offices. Work customer orders for residential and business service. Work customer orders for special/designed service circuits. Troubleshoot problems in the Network.

Set control panel switches to standard procedures

Perform testing, maintenance, repair on transport equipment (OC3, OC12, OC192)

Maintain power generators and perform all routines.

Skills

COMP TIA N+ certification

High skill level in troubleshooting computer problems. I have spent the past 15 years coaching my employees to use company systems.

High skill level working with and troubleshooting computer hardware and software issues. MS Office and MAC software.

Resume: Desktop 3

Resume: Desktop 3

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