Executive Leadership / Business Development
Strategic Planning and Tactical Implementation
Organizational Development, Team Leadership
Program Oversight and Operational Excellence
Business Analysis and Financial Management
Metric/KPI Analytic Development and Oversight
Customer-Focus & Relationship Development
Motivational and Educational Presentation

Professional Experience

DJParagon, LLC Appleton, WI 1999-Present
Strategic Business Development & Leadership. Executive Leadership and strategic business development, planning and operational implementation oversight, collaborative business analysis, organizational development.
World Class IT Technology Consulting Company specializing in strategic and tactical business integration of diverse IT voice/data/video services and Contact Center/UC operations, serving 100+ customers world-wide.
President and Managing Director of Operations
Development and Leadership of world-class business consulting and technology company from inception to $8,000,000 annual revenue-34 engineers and customer presence throughout U.S. and 17 foreign countries.
Executive Leadership of company, corporate, and international contract managers and staff from procurement, training, oversight, evaluation, and leadership development and assessment-to motivational and educational presentation, professional growth programs, and incentive/goal benchmark development.
Developed strategic business initiatives, implementation processes, and operational policies resulting in 10-20% budget reductions and resource reallocation capability through operational efficiency procedures.
Developed business system and process analysis; customer service metrics, and operational excellence.
Established corporate strategic technological directives and published Technology Focus Statement for two Fortune 500 companies. Development and oversight of implementations plans and evaluation processes.
Negotiated strategic alliances, resource service agreements, and collaborative partnerships resulting in average annual projections of 10-15% reduction in corporate IT operational budgets.

IT Program Director for diverse team of multi-discipline technical specialists for municipality-based 219 site network integration, contact center/unified communications project with budget in excess of $5,800,000.
Directed cradle-to-grave Program Management including 125+ team member, 7 country, 34 site, 480,000 node VoIP/IPT/UC network project projected at $9,100,000 for US-based Fortune 50 customer.
Developed and integrated business efficiency technology, tools, and applications for Cisco IP Telephony Products, including globally utilized Voice Application Resource Toolbox. LEAN tools and processes.

Nationally recognized technical instructor and curriculum developer for 9 technical subject areas, with instruction to over 10,000 engineers and students; developed international certification exam resources.
Expert Speaker; Large group presenter for new product release and executive and board updates.
Developed leading edge, internationally published educational program technique for training and application of advanced concepts of Cisco IP Telephony Class of Service (CoS) features.

Developed national 4-hour response team of technical support and disaster recovery services for rapid response customer service excellence and product support in 32 states, on a 24/7 basis.
Preferred agent--Cisco Technical Assistance Reference Service and Critical Accounts ‘Jump Team.

DPriceSeuss Appleton, WI 2009-Present
Motivational and Keynote Speaker / Educational Presenter
Development and Professional Delivery of Motivational Speeches, Keynote Presentations and Educational Seminars to executive teams, businesses, civic/community groups and professional organizations; focused on Leadership, Morals/Values/Ethics, Strategic Planning & Professional Growth. Engaging; Inspirational; Educational; Entertaining.

EDCi Appleton, WI xxx-xxx-xxxx
Technical consulting company-30 staff, $6,700,000 annual revenue; data networking technology; VoIP, IP Telephony, Unified Communications; Data Telecommunications systems and Contact Center integration technology.
IP Telephony & Emerging Technology Manager
Developed and managed emerging technology department and staff resulting in over 10% increase in technical service revenue in first 2 years. Recruitment, training, leadership and ongoing evaluation of staff.
Created and implemented strategic business vision, evaluation and planning of IP Telephony solutions to facilitate legacy and data telecommunications integration for med-large multi-site enterprise customers.
Directed researched and developed integrated unified communication applications, hardware, and contact (call) center solutions to enhance business opportunities with existing technology solutions and products.
Conducted educational presentations for staff development and negotiated strategic customer alliances.
Implemented global leading edge IP Telephony, Unified Communication, and VoIP solutions.
Core technical proficiency; CCNP, CCVP, CCSI, CCDP, CCNA, CCDA, CWP; CEH; I3 CRM Engineer, I3 Sales

Vertical Services Integration, LLC Appleton, WI 2006-Present
Commercial Helicopter Company serving Businesses, Communities, Civic Organizations, and Individuals.
President; Director of Operations, Chief Pilot
Developed strategic plans and directed operational management of professional aviation Rotorcraft Company. Marketing, Financial Management and Planning; Customer/Community Engagement.
Established regulatory compliance, managed safety oversight and crew development; fiscal planning.
Established disaster plan strategies and developed and implemented safety systems and procedures.
Maintained impeccable safety record and 24/7 reliability and response capability.
Commercial Pilot-Helicopter, Airplane; Certified Flight Instructor
Commercial Pilot--Airplane SEL/MEL, Rotorcraft-Helicopter; Instrument-Airplane
Certified Flight Instructor--CFIA, CFII, AGI, IGI

Luther Hospital; Gold Cross Ambulance; FVTC/CVTC EAU/ATW WI xxx-xxx-xxxx
Hospital and Pre-Hospital Emergency Health Care Service Organizations; EMS Instructor and Testing Proctor.
EMT-Emergency Room; EMT-Ambulance Attendant; EMS Instructor/Evaluator
Clinical staff-Emergency Room, Critical Care Unit, Orthopedic Unit, Mental Health Unit
Emergency Medical Technician-Intermediate; Ambulance License-State of WI
EMS Instructor; National Registry EMT Examiner; CPR Instructor

DJProperty & Development, LLC Appleton, WI xxx-xxx-xxxx
Executive Rental Management and Residential Subdivision Development Company.
Developer, Owner
Managed cradle-to-grave discovery, acquisition, surveying, development, infrastructure operations, and marketing and sales of residential subdivision development of $3,600,000 in real assets.
Conducted acquisition negotiations, fiscal planning; business plan development and implementation.
Directed purchase, management, maintenance, and marketing of executive duplex rental properties.

Educational Credentials
Bachelor of Science Studies: Applied Mathematics / Physics UW-Stout Menomonie, WI
Associate Degree—Data Network Specialist Fox Valley Technical College Appleton, WI
Cisco Certification Academy and Technical Education Programs (various)
MCI-Critical Incident Management Certification National Fire Academy Emmitsburg, MD

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