AT&T, Pembroke Pines, FL - June 2008 to September 2012
Network Manager/Digital Electronics Group Manager - Managed team of 14 digital technicians. Oversaw day to day field operations covering 5 wire centers, approximately 1100 remote terminals in South Broward County. Duties included ensuring timely completion of turn up and maintenance of digital components and ensuring prompt restoration of service after network outages. Responsible for maintenance and installation of various equipment including, Uverse VRAD's, multiplexers, cell site equipment, smart rings, and associated fiber components. Led team across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure projects were completed on time, on budget, and with the desired results.
AT&T, Plantation, FL - September 1999 to June 2008
Logistics/Dispatch Center Manager - Managed the daily logistics for over 300 technicians ensuring over 98% of dispatches were on time. Trained department staff, admin managers and field managers on existing dispatch system. Managed both inbound and outbound call flow, organized employee schedules to ensure that the operational objectives of the call center were met. Implemented and managed new processes to resolve customer complaints before dispatching, resulting in reduced unnecessary dispatches.
AT&T, Fort Lauderdale, FL - January 1996 to September 1999
Services Technician - Installed and maintained services for residential and business customers on AT&T-s landline and broadband network. Acted as a peer trainer for new and experienced technicians.
US Navy, Alameda, CA - March 1988 to January 1996
Nuclear Engineer - Operated and maintained Naval Nuclear propulsion plants and associated equipment. Supervised and administered Naval Nuclear propulsion plant operations.
David Jones
Page 2
Equipment and Systems Experience
Network skills including TCP/IP, workgroups, Active Directory
Cisco routers and multiplexers
Valere power systems
DMX and Fujitsu multiplexers
Lucent Smart rings
SAFT NiCad backup battery systems
Education
B.S., Business Management
Graduated 2004
Nova Southeastern University
Davie, FL, USA
Diploma
Graduated 1990
Naval Nuclear Power School
Orlando, FL, USA
Nuclear Engineering, Nuclear physics, Electrical power theory and generating equipment, Nuclear reactor technology, Thermodynamics, Materials science and metallurgy
A.S, Engineering Principles
Graduated 1987
University Of Alabama
Tuscaloosa, AL, USA
Electrical Engineering
Affiliations
Habitat for Humanity Volunteer
Lauderdale Lakes Youth League Basketball Coach, Coordinator and Board Member
Relay for Life
AT&T Broward United Way membership committee
Broward County Schools Career Day coordinator
Youth Leader - Redeeming Word Christian Center International
David Jones
| Last Resume Update | January 26, 2015 |
| Address | Fort Lauderdale |
 Locked | |
| Phone Number | Locked |
| Resume File | David-JonesRes3.doc 42.5 kB |
| Spanish Speaking? | No |
| Willing to Relocate? | No |
Experience
Sales Associate
Responsible for revenue generation by creating and managing positive relationships with clients, suppliers, vendors, sponsors and community partners by attending networking events, trade shows and through social media engagement. Worked closely with partners to identify and exploit new opportunities to acquire customer accounts through various sales channels. Helped develop and implement creative sales strategies after assessing our clients’ needs.
Network Manager
Managed team of 14 digital technicians. Oversaw day to day field operations covering 5 wire centers, approximately 1100 remote terminals in South Broward County. Duties included ensuring timely completion of turn up and maintenance of digital components and ensuring prompt restoration of service after network outages. Responsible for maintenance and installation of various equipment including, Uverse VRAD's, multiplexers, cell site equipment, smart rings, and associated fiber components. Led team across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure projects were completed on time, on budget, and with the desired results.
Network Manager
Managed the daily logistics for over 300 technicians ensuring over 98% of dispatches were on time. Trained department staff, admin managers and field managers on existing dispatch system. Managed both inbound and outbound call flow, organized employee schedules to ensure that the operational objectives of the call center were met. Implemented and managed new processes to resolve customer complaints before dispatching, resulting in reduced unnecessary dispatches.
Education
Bachelor's Degree - Business Management
Bachelor's Degree - Business Management