commercial phone, internet and cable. Hard worker who quickly masters new skills and systems.situations and resolves customer issues in a calm and courteous manner.
Highlights
TroubleshootingDexterous with hand toolsCustomer service-orientedPlanning abilityCritical thinkerPatient and diligentLadder certifiedPole climbing certifiedDexterous with hand toolsWire KnowledgeFirst Aid certified
Accomplishments
Assisted in training [5] new service technicians.5 star technician for 5 months4 star technician for 8 monthsReceived the “Most Improved Technician” Award in [August, 2013].Responded to and resolved an average of [6] field service requests per day.
Experience
Wire Technician
November 2012 to Current
AT&T Uverse - Gretna, LA
Assembled and installed wiring, electrical and electronic components.Ordered supplies, tools and equipment.Explained company offerings to promote products and services to clients.Placed copper and fiber cables for voice and data indoors and outdoors.Supplied technical and customer service support by phone and in person.Installed coax cables inside residences.
Floor TechnicianJuly 2011 to August 2012Tulane University - New Orleans, LA
Spot cleaned carpets using industrial carpet cleaner.Stripped floors using electrical cleaning equipment.Emptied and cleaned all waste receptacles.Swept and damp-mopped private stairways and hallways.Floor TechnicianJanuary 2012 to May 2012Tulane University - New Orleans, LA
Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Spot cleaned carpets using industrial carpet cleaner.Stripped floors using electrical cleaning equipment.
LA 70131
Emptied and cleaned all waste receptacles.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Swept and vacuumed floors, hallways and stairwells.Sales Consultant
May 2012 to December 2012Lids Hat Store - New Orleans, LA
Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.Computed sales prices, total purchases and processed payments.Opened and closed the store, including counting cash, opening and closing cash registers and creating staffassignments.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Worked as a team member to provide the highest level of service to customers.
Education
some college not finished : computer science, 2014
Blinn College - New Orleans, Texas, Brenham
High School Diploma : Web Design, 2011