Experienced customer service and operations manager is seeking employment with a company in the telecom industry that may utilize my skills and abilities.

Skills and Qualifications

Preventative Maintenance & Trouble Shooting

Safety Management

Scheduling Employee Shifts

Coordinate Operational Activities

Route Planning

Merchandise

Maintain Sales Transactions

Maintain Inventory

Certifications

Airstreams Renewable Energy & Communication Tower Technician Program Certificate

Authorized Climber and Rescue Certificate

Level 1 Crane Rigging Certificate

American Red Cross First Aid/CPR/AED Card

Signalperson Certificate

OSHA 10-Hour Construction Safety Card

Capstan Hoist Certificate

Electrical & Electrical Metering Safety Certificate

CADWELD Certificate

Fasteners, Torque, and Tension Certificate

Education and Training

Airstreams Renewables, Inc.

Renewable Energy & Communications Tower Technician Program

Accelerated training on various aspects of electrical, mechanical and technical skills required to safely

troubleshoot and service renewable energy and communication tower equipment with an emphasis on safety.

2016

California Community College District

A.S. in General Education with an emphasis in Business

2012

Career History and Accomplishments

Lucchese Legends Catering March 2004 – September 2016

Operations Manager Los Angeles, CA

Maintain all vehicle upkeep and safety standards to insure safe and on time employees

Set-up infrastructure for off-site locations, including electrical systems, cooking equipment and heating elements

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Direct administrative activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct non-merchandising departments of businesses, such as advertising or purchasing.

Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Check to ensure that appropriate changes were made to resolve customers' problems.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Execute sales or other financial transactions.

Confer with customers by telephone or in person to provide information about products or services, Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustment