xxx@xxx.com

Phone
xxx-xxx-xxxx

IT and Numeracy

Proficient in MS office

Efficient in analytical and numerical problem solving techniques.

Skills

Leadership
Problem solving
Teamwork
Responsibilities
Organizing
Planning
Management

Scan My QR - Code

EDDIE F. CURINTON

CAREER SPECIFICS

AT&T Mobility Services LLC
MANAGER: Brian Hill Feb 2013 Sept 29th 2015
Cell Phonexxx-xxx-xxxx
Specialist-Network Control Six Sigma
Green Belt Certified MNRC Transport Group is responsible for working with the East/West MNRC Surveillance Groups, Field Operations, RF Engineering, and Local/Independent Exchange Carriers to provide daily/proactive maintenance, testing, and escalation of all DS0, T1, T3, and DS3’s.(ALCATEL-LUCENT (LTE,UMTS,NOKIA,GSM,GPRS,) Give continual callout/update assistance 24x7 throughout the National Network. MNRC Transport Group utilizes CTS Ticketing System to obtain ticket information, Granite/XNG to obtain circuit path/DACS information, NetAnalyst to remotely test circuit, Facilities Provider E-Bonding systems, if available, to request further circuit testing/obtain LEC ticketing /Ticket in Q number/update/escalation/denial of fix, and BERT to record each task. MNRC Transport is responsible to perform these tasks a timely and professional manner.
Supports Field Work Group (FWG) and MNRC technology specific trouble clearing work activities.
Help resolved mobile software/hardware/upgrade software issues
Provides assistance on technical problems referred by technicians and field personnel, where normal methods are inadequate or unavailable. Serves as Tier I contact for clearing customer service roadblocks, if possible, or with the assistance of ATS.
SQL Server (working with end users)
Basic dashboard fundamentals and SQL's relational concepts.
Maintaining end to end knowledge of exist Technologies/service.(GGSN,SGSN,
MSC,SMSC/MMSC)
Provides on-site technical support for local loop technicians having problems in solving troubles or problems with the OSS.
Also supports the RAN in the resolution of T1 type alarms that are over 30 days old or disconnected.
Porting Carrier switch using SMG for porting.
Works with MNRC supervision on various issues within the MNRC. Also works closely with the local OS System Administrator(s) to refine alarm processes and handling of alarm indications.
Works with the MNRC Staff Support Specialist on Interface agreements and any other activity that may be needed to support this supporting cast. Customer service problems/interruptions such as trouble analysis/VLR/HLR
Assisting Field Tech to Identify the area of the issue using a Sniffer.
Billing system: account information/Security Fraud.

AT&T Mar 2011 — Feb 2013
Layer 2/3 Support GT3/
Centac Tier III Manager

AT&T Mar 2009 — Mar 2011
AT&T Prototype CNT
Trouble Network Center

Ethernet technologies Jun 2000 — Oct 2009
Bellsouth Long Distance
Service Assurance Representative

Trouble Network Center Jun 2000 — Oct 2009
Primeter CNT
Service Assurance Representative

Jarar Window System, Jun 1996 — Mar 1998
Tucker, GA USA
Service /Install Manager
PROFILE

An ambitious, self-motivated individual who has the necessary IT skills, personal attributes and managerial experience required for a successful career at the highest levels. Boasting a strong academic background and a proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological & managerial solutions to seemingly intractable problems. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesize data.

Communication

Dealing professionally with a wide range of people including senior management, senior engineers, executives, etc.

Employed appropriate and often innovative solutions to increase communication while using time efficiently to track progress and meet goals.

Fluency in written and spoken English.

Personal Skills

Entrepreneurial spirit
Persuasive & articulate
Relationship development
Influencing skills
Time management
Proactive and assertive
Flexible & approachable

Interest

Keeping up-to-date with the technological developments in six sigma, management and various other fields.

Reference Available on Request

EDUCATION

Health Physical Ed,

70 Hours Completed Inc. - Fort Valley State, Byron GA,
GA USA Professional Licenses, Accreditations, and Memberships:

Ga High School Association Membership. By Scoring 80% on both Exam I was CERTIFIED in 2008 to coach in the State of Ga.

LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY

Certified with Peachtree Window and door Co, Class rm Instructor/Field Tech 1996

Able to identify cost-effective technical solutions that
meet business needs.
Wide ranging experience at providing six sigma
implementation support functions to a wide variety of industries

Proficiency at managing business process re-engineering functions, to ensure a proper development plan
Expertly managed a wide array of functions to meet the organization's requirements, to develop six sigma

Excellent analytical, data manipulation and interrogation skills.
Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience.
Effective management abilities to coordinate a variety of tasks and functions
Expertise research and development abilities
Good interpersonal skills and communication abilities to communicate orally, and in written form.
Comprehensive leadership abilities to lead the team and function as a dynamic and self-motivated team leader.
Proficient at handling technical support operations

TEAM-WORK

Participated and contributed equally while working in a group for projects at work.
Understanding the entire project from every group member’s point of view, explaining my thoughts on the project to the entire group making sure all of them understand it. Co-writing the report and then co-presenting it making sure to convey the idea of my group effectively to the audience
Ability to get on with all levels of people and possess strong relationship building skills.
Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes.

ORGANIZING, PLANNING & MANAGEMENT

Able to develop, coordinate, delegate and plan work
activities.
Dealing calmly and professionally with challenging
situations.
Planning each stages of an IT project in detail, and
investigating how it can affect a business.
Able to continuously meet targets and surpass
expectations.
Improving margins and maintaining a high quality service
to clients.
Quick learner, possess a broad range of experience,
highly motivated, and have the ability to work in structured and unstructured environments and Initiating career awareness and self-monitoring on my overall progress.

REFERENCE REQUEST

REFERENCE 1

Name: AVERETT,QUENCHECKIEE

Company:AT&T

Title:SUPERVISOR

Number:xxx-xxx-xxxxCELL

Email:xxx@xxx.com

REFERENCE 2

Name:PEMBROOK,JIM

Company:AT&T

Title:SUPERVISOR

Number:xxx-xxx-xxxx

Email:xxx@xxx.com