EDUCATION

Bachelor of Science Degree, Telecommunications Management DeVry University, June 2003

MIS Degree, Management Information Systems,
Fast Train of Jacksonville, December 2009

US NAVY Veteran, OS3 Rank

Pursuing Information Technology certifications including: MCTIP
Certifications: A+, Network +, Security +, Microsoft Certified Professional, CCENT
PROFESSIONAL ON JOB EXPERIENCE
Black Box Network Services Inc. (W2 Contract June 2014 - November 2014)
Contractor [Nashville TN] Project Manager for I.T. Bundle Project
Managing Bundle Project for TJX HP switch upgrade project
Responsible for Site Surveys and Quoting the work being done at all 2300 TJX locations
Also providing level 2 tech support to technicians on site doing Firewall and Switch upgrades
Responsible for all reporting from the night shift support to Daytime team
Preventative maintenance services ( ISP, Registers, Switches, Call Forwards,& Store Remodels
Cat 5, Cat 6, Fiber cabling, connections, and punch downs.

KeeFORCE Inc. (W2 Contract January 2014 to May 2014)
Contractor [Paducah KY] Helpdesk Managed Services]
Responsible for XP to Windows 7 migrations
Setup Virtual Servers and backup software for over 200 clients
Responsible for remote support sessions and fixing software issues for local users
Software, OS, all MFP tasks professional remote support
Preventative maintenance services (PC and Server)

Kirkland-s Inc. (W2 Contract September 2013 to November 2013)
Contractor [Helpdesk Tier2 and Rollout Project Lead]
Installation of -K-Club- Reward Program on over 1200 machines
Installed of various software and drivers (with troubleshooting)
Responsible for remote support sessions and fixing software issues for local users
Lead training of new software for employees
Supported retails stores remotely phone support Tier 2 helpdesk.
Responsible for function of retail stores Server and Point of Sale for the rollout project.

Aeneas Inc. (W2 Contract November 2012 to July 2013)
Contractor [Telecommunications and Managed Services Lead Technician]
Installation and repair technician specializing RDP connections and Cloud Computing
Installed various types of Virtual Servers
Responsible for remote support sessions and fixing and maintain software for local users
RDP cloud computing
CAT 5 and CAT 3, punch down blocks, basic cabling skills, basic telephone and POTS
Experience with internetworking technologies (routing and switching), TCP, trunking, VLANs and application architecture
Proven troubleshooting skills (LAN/WAN, Internet, packet capture utilities (e.g. Sniffer), servers, clients and applications)
Maintain LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
Maintain and support network infrastructures based on the latest technologies and methodologies
Network Alliance Inc. (W2 Contract April 2012 to October 2012)
Contractor [Washington DC remote technician working in TN]
Installation and repair technician specializing RDP connections and Cloud Computing
Installed various types of Virtual Servers
Responsible for remote support sessions and fixing and maintain software for local users
Used RDP cloud computing
Used VOIP phone Q and held responsibility
Entirely responsible for email support Q
Responsible for tier structure such as T1, T2, T3, and engineering
Daily software include MS office 2010 suite, QuickBooks, Various Accounting Software, Virtual Scan, Server logs, printers, etc.

IASIS Hospitals (1099 Tech Refresh Temp Contract)
Lead Consultant [Nashville, TN/ Houston TX] Jan 2011 to March 2012]
Lead a technology refresh project of St. Joseph-s Hospital in Houston, TX
Managed a team of 4 techs working on project
Used SCCM to image all machines deployed
Designed the images with internal IT-s approval
Deployed workstations, servers, mobile carts, scanners, printers and various hospital software
Completed Phase 1, 2, & 3 of the newly purchased hospital

Comcast Subcontractor
Comcast [Jacksonville FL] February 2007 to January 2010]
Installation Technician with Cable View Inc. Excelled to lead technician with duties including training new employees and assisting upper management
Mastered installation of television, internet, and VOIP (and VOIP with alarm systems)
Home Networking Installation Lead (Cat5e and wireless)
Responsible for communicating instructions to dispatch and scheduling appointment for my team of 15 people
Supported all current OS including XP, Vista, Server 2003 & 2008, Linux, OS 10.4,5,6
Document network architectures, design, and operational notes
Investigate new access methods and network technologies
Site surveys

PC REPAIR SKILLS
Identify and remove viruses; protect systems from future infections
Basic disk management procedure
Troubleshooting power supplies, cd trays, etc.
Install and troubleshoot any type of drive IDE, SATA, and SCSI-3 to other storage media
Hands on PC assembly, repair, deployment, and troubleshooting
Upgrade and troubleshoot motherboards, processors, and RAM
All current system bus architectures including PCMCIA, PCI, ISA
Identify and remove viruses, and protect systems

OPERATING SYSTEMS AND SOFTWARE
Skilled MS office 2003, 2007,2010, and 2013. Also software packages such as: Graphic Design
programs, Internet Navigation, and Lotus Notes.
Windows 95/98/2000/ME/XP/Vista/Windows 7, MAC OS 10.4, .5, .6
Server OS include NT /2003/2008, Linux Ubuntu
LOGMEIN remote desktop
Adobe suite including Photoshop
Blackberry with Server support / Android Software
Browsers support such as Internet Explorer all versions, Firefox, Safari, and Google chrome, etc.
Worked with I-Phone and other Apple products including all versions of OS-10
VM ware with Microsoft Desktop Optimization Pack

NETWORKING, SECURITY, VIRTUALIZATION AND WIRELESS
Implementing security
Network configuration, maintenance and management
Monitoring and optimizing system performance
Networking standards, network troubleshooting, cabling, switches, routers
Client/server relations, peer to peer
Network infrastructure, Cat 5 cabling and punch downs
Monitoring and optimizing system performance
Functional with VLANS for security, updates, sub-netting, etc.
Installing and implementing VM ware for OS inside OS to run legacy software and testing
Upgrading from XP environment to Windows 7/8 and Windows 2008/2012
Cloud Computing and Server Clustering with VM ware and Microsoft Desktop Optimization Pack
Implementing security in all types of wireless WEP, WPA, WPA2
Installing and troubleshooting routers and access points

REMOTE & HELP DESK SUPPORT
Managing and troubleshooting clients and servers
Used LOGMEIN software and remote desktop in Windows for support
Telephone support talking customers through situations
Email support with mail servers and Outlook
Active directory organizational units and groups
Resetting Passwords
Network configuration, maintenance and management
Implementing, managing and troubleshooting Hardware devices
Handled a help desk environment taking and assisting up to 35 calls per day.
Implemented in a ticketing system for a project Crow Canyon software and Remedy ticketing system

WINDOWS SERVER & ACTIVE DIRECTORY
MDOP (Microsoft Desktop Optimization Pack) including asset management, compatibility management, group policy manager, error monitor and recovery
System Center Configuration Manager
Windows 7 deployments and Virtual Server Clustering (Cloud Computing)
Create and manage files and directories, and change file attributes
Installing and upgrading to Windows 2003, 2008R2, 2012
Implementing and conducting system performance
Implementing, managing, and troubleshooting network protocols and services
Windows 2003, 2008, 2012 server resources, devices, and drivers
Managing DHCP, remote access, network protocols, WINS, IP Routing, certificates, and network address tables
Configuring active directory, remote access