Microsoft Windows (95, 98, XP, 2003, & 2012) Apple OS X
Computers and Servers, Routers, Switches, firewall, Check Point, Storage Solutions, Huawei, Siemens, Turin, Force10, Juniper, Cisco, Xtera, Alcatel, Paditec, Fortinet, optical cabinets, fiber optical, data center, tower, antennas, Macro/Micro/Pico cells
Salesforce, VM-WARE & Microsoft Virtual Machine Technologies for Server and Workstation for small business, Check Point firewall, Solar Winds, WhatsUp, Share Point, MS Office, CAD, ERP SAP, MS project, Visio, Office & MS-SQL, cellular performance test, cellular prediction software,
DNS, DHCP, TCP/IP, FTP, VPN, SNMP, SDH/SONET, DWDM, CWDM, PDH, WI-FI, IP transit, cloud, peering, BGP, submarine network, OSPF, DDoS, PFE and DAS system
Cable landing station facility equipment, electrical support equipment (UPS, rectifier, BDFB, transformer), diesel generators, fuel systems, building improvement and maintenance, fire system and air conditioner
SIAM (service Integration and Management), CRM, Team Leadership, Coaching, Mentoring and Training, Customer Relationship Management, Strong Problem Solving, Customer Service Excellence, Sales, Contract Negotiation, Project Management and trilingual (English, Portuguese, Spanish)
Service Deliver and Network Operations Manager
GLOBENET/ BrT/OI/BTG - Boca Raton, FL - USA
Directed a team of 25 engineers/technicians/project manager, responsible for Customer Service, backbone, Service Deliver, Infra, NOC (Network Operations Center) and IP in Brazil, Colombia, Venezuela, Bermuda and the United States.
Responsible for leading a NOC (7x24x365), Call Center, POPs (Points of Presence), co-locations and submarine cable landing stations.
Responsible for installation, maintenance , operation, troubleshooting of the network, cable landing facility equipment, infrastructure (HVAC, air conditioner, generators, AC/DC and UPS power plants, ATS units, PDU units, pumps, air handling units, fuel system, fire system, CRAC units and batteries), PUE, ODF, MW, satellites and OSP installation/construction.
Coordinated cross-functional groups across multiple countries to ensure a total solution was delivered to a customer. Including Sales, Account Management, Marketing, Product Management, IT, Logistics, Call Center, QA, Training, Accounting, Legal, compliance, Payment Processing, and Business Analytics.
Interfaced with customers, third party providers and internal stakeholders and provided technical and operational support for Sales team and new business development by leading proposals and managed SLAs (service level agreements).
Recognized for the customer satisfaction survey overall rating of 4.8 (the surveying range of 0 to 5).
Responsible for financial forecasting. Achieved 100% of assigned budget by managing OPEX and CAPEX.
Created monthly executive level presentations and reports, including quarterly updates on progress and ensured that the company achieved KPIs (key performance indicators).
Managed and negotiated the operations contracts, service contracts, last mile contracts, backbone contracts, colocation, POPs, data center, dark fibers and supply chain within the countries covered by GlobeNet (Bermuda, Venezuela, USA, Colombia and Brazil).
Responsible for fiber network deployment, new outside or inside plant fiber and network optimization.
Proven track record of being able to reduce operational cost (20%) by continuously improving the process and/or discovering new opportunities to increase productivity.
Responsible for Service Delivered and engaged with various areas of the company to solve issues of complex/non-standard projects. Recognized for complete all projects on-time or well ahead of the schedule, within the scope and within budget.
Responsible for project management of installation and commissioning (IT, telecommunications and power equipment, infrastructure, DNS, firewall, routers, switches, servers, LAN/WAN, call manager and WI-FI antennas).
FERNANDO KATO – page 2
Responsible for training, motivation, discipline and performance evaluation of assigned employees. Dedicated teacher and coach who mentored employees to develop and take on larger roles within the company.
Responsible for infrastructure network and managed and updated company Network Infrastructure Capacity Plan.
Product Manager, RF Manager and Project Manager
Brasil Telecom S.A. – BrT – Brasilia - Brazil
xxx-xxx-xxxx Product Manager
Managed product development process and lifecycle. Developed products supporting marketing and sales.
Managed analyses of product implementations, weighing customer experience, risk reduction, and operational cost.
Tracked, measured and reported on key metrics to show our success in reducing negative buying experiences
Worked with external and internal teams to identify products/types of concerns and to take appropriate actions to restrict sales to protect the customer experience.
Maintained written communications reports for stakeholders and management regarding efforts and progress.
Worked with sales and engineering teams to define, scope and prioritize product requirements
2004 – 2006 Head of Mobile RAN Engineering – RF Optimization and Design Manager
RAN solution Architect with the mobile engineering team that launched cellular system in 10 Brazilian States.
Responsible for developing sourcing strategies in support of business functions long and short term plans.
Lead projects for GSM/4G cellular, responsible for the project manager team, RF design, site selection, antenna selection, phone selection, installation and optimization for 800 cell/small/Pico sites and 6 IMSs. Responsible for project management group.
Achieved 100% of assigned annual budget ($250M). All projects were delivered on-time, within the scope and budget
Owned and conducted commercial and contractual negotiations with vendors to acquire and to rent infrastructure. Responsible for buying and renting space in towers, backbone, dark fibers and collocation, POPS, space with others Brazilian carriers.
Responsible for relationship with ANATEL regulatory agency.
Directed a team of 15 managers and their respective contractors’ staff (approximately 500 employees).
Responsible for overseeing contract negotiations and financial modeling for DAS systems.
2003 – 2004 Project Manager
Managed projects for GSM/4G cellular, RF design, site selection, antenna selection, phone selection, infrastructure negotiation, contractual negotiation, installation and optimization for 800 cell/small/Pico sites and 6 IMSs. Recognized for completing all projects on-time or well ahead of the schedule, within the scope and within budget.
Owned and conducted commercial and contractual negotiations with vendors and third party providers to acquire and to rent infrastructure. Responsible for buying and renting space in towers, backbone, dark fibers and spaces with others Brazilian carriers.
Access and Infrastructure Manager
Global Village Telecom - GVT
Responsible for overseeing and maintenance of infrastructure, network design, servers, firewall, switch, router and desktops.
Managed projects for infrastructure, project management team, network planning, optical cabinets, servers, firewall, routers, call manager, switches, and wireless. Participated in the process to sell towers to American Tower.
Owned and conducted commercial and contractual negotiations with vendors to acquire and rent infrastructure and collocations.
Responsible for RFPs, RFQs, site selection, payment approval, project management, network design, OSP/ISP, optical cabinets, RF, installation, maintenance and optimization of the systems and network infrastructure.
Achieved 100% of assigned annual budget ($200M – 300 cell sites). All projects were delivered on-time, within the scope and within budget
Bachelor’s Degree in Industrial Electrical Engineering emphasis in Electronics and Telecommunication
UNIVERSITY OF CEFET – CENTRO FEDERAL DE EDUCACAO TECNOLOGICA DO PARANA
MBA Project Management
UNIVERSITY OF FUNDACAO GETULIO VARGAS
Trilingual: (English, Portuguese, Spanish)
|Last Resume Update||June 15, 2017|
|Resume File|| resume-kato-v2-c.docx 24.74 kB|