Personal Banker,xxx-xxx-xxxx
Cultivate profitable relationships with private and business prospects, assessing client needs and providing top-quality assistance with loans and credits. Perform opening and closing of retail store; cash management, accountability, vault operations, safety deposit box management, money wire transmittal, gold medallion certification, notary public, and standard daily bank operations.

USAA, San Antonio, TX
Financial Advisor II,xxx-xxx-xxxx
Within inbound call center environment, presented customized investment, banking, and credit and risk management solutions while acting as comprehensive financial advisor. Created and implemented effective wealth management, accumulation, distribution, and protection strategies. Provided advice in areas of insurance protection, long-term care, annuity, college funding, estate planning, and debt management.

VERIZON Wireless - Southlake TX,xxx-xxx-xxxx
Network Operations Center Technician
Responsible for monitoring Verizon Wireless’ switching network of all alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels. Apply IT technical skills to support the interdepartmental objectives including:  effectively communicating and escalating alarms ensuring quick resolution; utilizing a network management system via computer terminals to detect environmental alarms; completing trouble tickets to document alarms; and answering incoming telephone calls to the NOC. Monitor multiple cities across the country cellular towers in the Verizon Wireless network to ensure network coverage and stability.
 
ENCORE COMMUNICATIONS - Dallas, TX
Lead Tech / Principal,xxx-xxx-xxxx
Launched, established, and directed all aspects of operations telecommunications sales, service, installation. Presented, negotiated, and secured sales and service contracts. Executed market penetration strategies and offered direct marketing solutions. Recruited, selected, trained, and managed team of 10-40 sales representatives. Performed installation of residential and commercial telecommunications equipment interior and exterior; low voltage audio and video, power supply systems, end user devices, computers, router configuration and installation.  Managed underground cable wiring operations, trenching, directional boring, cable testing.

LEES ELECTRIC – Baltimore, MD
Low Voltage Wiring Technician / 2006
Install Underground Voice or Data Circuit Feeders to Entrance Facilities. Provide or Connect to the grounding Electrode System. Install Pathways and Spaces for Installation of Low Voltage Wiring. Install, Terminate and Test Wires and Cables, both Copper and Fiber-Optic. Install, Test, Certify and Troubleshoot Local Area Network (LAN) Cabling Systems. Lay Out, Install and Verify Operation of Security and Access Control Systems. Install Communications and Sound Distribution Systems. Provide Testing, Analysis and Repair of Video, Voice and Data Systems; including Electronic Devices such as Gateways, Routers, Hubs, NIC Cards, Telephone Switches, etc.

US MILITARY – FT. MEADE, MD
Satellite Communications Operator Maintainer,xxx-xxx-xxxx
Support the installation, operation, and maintenance of enterprise and tactical satellite communications (SATCOM) networks and terminals. Monitor and analyze satellite communication links and identify and rectify performance issues. Perform troubleshooting and repair of networking infrastructure. Perform fault isolation and diagnostic assessment and execution of corrective actions on real-time basis. Perform routine and non-routine repair of satellite antenna systems and associated subsystems. Conduct interval and demand preventive maintenance checks and services IAW site specifications. Interface with functional users in both routine and reactive monitoring situations and maintain logs and records associated with testing requirements, problem reporting, troubleshooting, help desk support. 

Additional Job Training:
Cellular Tower Drive Tester: Set up measurement equipment, detect and record a wide variety of the physical and virtual parameters of mobile cellular service in a given geographical area, measuring and assessing the coverage, capacity and (QoS) of a mobile radio network. 30 Day Job training program; in field training monitoring cellular towers.
BICSI- Certification training
SBCA – Satellite Installation Certification
Undergraduate studies in IT; CCNA, Net+, MSCE, Computer Programming
SBCA” Satellite dish system certification