in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team
player. Experienced sales professional highly effective at meeting and exceeding sales quotas on consistent basis. Stay
up-to-date on latest market trends and product changes. Seeking to build upon experience in challenging new position.
Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable
and hard-working team player.
Inventory management Plumbing
Sales expertise Leadership
Accurate money handling Excellent driving record
Documentation familiarity Strong communication skills
Active listening Pipe laying
Verbal/written communication Detail-oriented
Team player mentality Friendly and hardworking
Time management ability
TEXAS STATE LOW COST INSURANCE
Sales Agent 09/2017
Retained policyholders during annual renewal period.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed
applications, payments, corrections, endorsements and cancellations. Call warm leads each week to expand client base.
Developed, implemented and monitored new underwriting guidelines for the agency. Promoted agency products to
customers in person, on the telephone and in writing.Compiled coverage and rating information in an accessible format.
Prepared necessary paperwork to process insurance sales and renewals. Pursued continuing education and training programs
to continue professional development.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals. Researched coverage and
premium options and supplied clients with the best coverage available. Promoted client retention through high-quality
service and follow through.
Sales Agent 08/2014 to 05/2016
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Trained all new sales employees on effective techniques.
Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable
responses. Created attractive displays. Maintained up-to-date knowledge of customer buying habits. Provided expert
product and service information.
HUNT COUNTY DETENTION CENTER
Jailer 08/2012 to 08/2014
Continually monitored dormitories for inappropriate activity.
Supervised the meal distribution and observed inmates during meals.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Apprehended
escapees safely while following proper techniques. Wrote daily reports that included recommendations for further treatment
strategies and diagnostic efforts.
Informed inmates and visitors of rules, safety and security procedures and responsibilities. Routinely reviewed housing
assignments and reassigned inmates when needed. Maintained communications with all other areas of the facility at all
times. Instructed inmates on work details and transported them to work sites. Maintained appropriate control, security and
well-being of youth at all times.Maintained correct physical head count at all times. Assisted in restraining violent and
unruly inmates.Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.Implemented
defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely
transported inmates to and from work sites.Maintained records and logs of man hours, materials and equipment used.
TEXAS DEPARTMENT OF CRIMINAL JUSTICE FRENCH ROBERTSON UNIT
Tennessee Colony, TX
Correctional Officer III 07/2010 to 08/2013
Attended regular trainings and maintained appropriate certifications.
Maintained correct physical head count at all times. Employed de-escalation techniques, verbal commands and used
physical and mechanical restraints to address unruly inmates. Enforced resident behavior management system and wrote
incident reports for infractions.
Supervised the activities of adolescents in a residential setting.
Instructed inmates on work details and transported them to work sites.
Maintained daily logs of shift activity. Maintained communications with all other areas of the facility at all times.
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA 2010
Caddo Mills High School, Caddo Mills, TX, United States
|Last Resume Update||January 20, 2018|
|Resume File|| Genaro-Ocanas-Jr-Resume-1.pdf 15.09 kB|