Experience

11/2015-Present

MasTec Advanced Technology

Miami, FL

Field Technician

Install and fulfill appointments of the security system Digital Life for AT&T
Manage several types of equipment and automation systems through tablet
Drive company truck with tools and inventory to satisfy installations
Verify that all devices installed for the appointment works in sync and problem free all through the automation system.
Follow-up with customers to guarantee satisfaction.
Supervise, explain and train, if necessary, every customer about the management of their new Security System to avoid any different issues that can happen during the first day of use
Attend to any customers questions or concerns to verify the various issues that can happen

10/2014-Present

Entrepreneur

Miami, FL

Contractor

Network with numerous businesses and individuals to expand my threshold in the different markets which I service.
Install equipment and ensure it is functioning properly.
Follow-up with customers to guarantee satisfaction.
Negotiate and deal directly with suppliers.
Acquire a full knowledge of the numerous products offered for ease of explaining and exhibiting them to customers.
Supervise and train subordinates to verify that they have the knowledge and expertise to execute all aspects of the various jobs assigned accordingly.
Performed all other duties and responsibilities as required.

08/2013 – 12/2013

H y L Computer

Maracay, Venezuela

Sales Representative

Sold computers, internal hardware for computers and various computer instruments.
Provided technical service, hardware installation.
Explained the various products on sale with a complete understanding and knowledge of the products offered.
Interpreted and validated technical issues, tested solutions, followed-up and escalated examination when necessary.
Selected the correct products or assisted customers in making product selections, based on their needs, product specifications, and applicable regulations.
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

01/2013 – 07/2013

Tecno-Center C.A.

Maracay, Venezuela

Service Technician

Technical Service Department
Maintenance of different lab instruments
Had a thorough knowledge of the operations of the equipment in company
Managed call flow and responded to technical support needs of customers.
Demonstrated the use of the equipment and confirmed all laboratory technicians were comfortable using the equipment.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Resolved problems with malfunctioning products.

04/2010 – 12/2010

Reprocolor Grafig C.A.

Maracay, Venezuela

Graphic Designer

Marketing and design of service catalog
Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Collaborated with designers and the editorial team on marketing materials.
Strengthened developmental methodologies by introducing a code quality document.
Edited, toned, captioned and uploaded photographs for news publications.
Photographed high-quality images for both print and Internet distribution.

Education
xxx-xxx-xxxx

Instituto Universitario de Aeronautica Civil

Maracay, Venezuela

R.A.T

Radiocommunication Aeronautical Technician

2004 - 2009

Instituto Universitario de Tecnologia

La Victoria, Venezuela

Telecommunication Technician

Electricity mention Telecommunication

Skills

Management of Telecommunication Instruments like Glide Path, Localizer, V.O.R, Of Measurement like Frequency Generator, Spectrum Analyzer, Network Analyzer, Oscilloscope. Wireless Network, Microsoft Office, Installation and Management of PCs.