Field Technician
Developed proficiency in primary skills of customer relations, electronics, telephony, radio principles for CDMA and iDEN, and principles of digital transmission, fiber communication, data communication, telephony terminology, industry standards, and on-line network control/maintenance systems knowledge of CDMA, UMTS & LTE KPI's as well as troubleshooting experience in how to detect and solve specific network performance problems.
Experienced with RF performance & network performance management function and related area (trending, analysis, monitoring, reporting, troubleshooting
Detailed method of procedures (MOP) and practices to perform routine maintenance on all radio interface equipment
Develop proficiency with use of relevant wireless tools and test equipment
Develop proficiency with inventory tools and procedures
Duties are related to generator deployment and setup
Trouble shoots AC and DC power systems including tower light controllers
Provide service delivery and assurance of all radio interface network elements.
Analyze symptoms for accurate isolation of customer and network problems.

SMARTECH
Field Technician (05/2009 - 09/2010) NY NY
Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals
Instruct customers in the operation and maintenance of their equipment as needed
Maintain open lines of communication with assigned Service Delivery.
Coordinator (SDC) to ensure customer satisfaction and meet Service Level Agreements
Track and insure return of all parts
Provide SDC with required call closure documentation and necessary reporting.
Resolve customer issues using superior customer service and communication skills

Metropolitan Transportation Authority, Brooklyn, NY (03/2008 -04/2009)
Intern/ Subway Inspection Department
Organized and prepared files and drawings in electronic format
Separated job order by boroughs.
Assisted Engineering on field assignments
Created electronics files using computer software such as adobe, excel and access to store drawings, maps and job descriptions.

EDUCATION:
DeVry College of New York
Bachelor Degree of Electronics Engineer Technology