Summary Passionate leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal achievement. Works well independently, or in a group setting providing all facets of field service support such as troubleshooting, installations, and maintenance. Excellent communication and presentation capabilities. Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals. Consistently meeting and exceeding monthly quotas. Senior broadband technician, Charter, Irwindale, CA — 2005-present Duties: Conduct random field audits to ensure workmanship meets and exceeds company standard. New connects, reconnects, requested and non-pay disconnects. Up sell additional services or upgrade services while catering to customer service needs. Led a team of 12 to provide support on a daily basis to meet daily quotas. Installation/Service converters, HSI modems, telephone (VOIP). Ensure that the overall installation/Service meets company standards by analyzing the quality and judging the acceptability of the services delivered (picture quality and signal levels for cable installation, and forward and reverse levels for HSI and digital telephone, etc.) Certify any additional CATV/COAX outlet, install, configure, operate and maintain the HSI Network Service, ensure functionality of the Ethernet network interface card in the customers’ computer and digital telephone, as required. 
 Duties: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Maintain daily performance of computer systems. Install, modify, and repair computer hardware and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks 
Cert 2003-2004 Skills: Microsoft Office Outlook, Excel Word, Power Point, TrackIT, VOIP, COAX, Passive RF Distribution Devices. DSAM Meter Trained. IP Networking, WAN/LAN. Haik Papazyan 8062 Cresta Bella Rd. Rancho Cucamonga, CA 91730 xxx-xxx-xxxx xx@xx.com