Summary of Qualifications

• Ability to organize, prioritize, and solve problems.

• Holds CPT: Certified Production Technician

• Safety oriented, punctual, and dependable.

• Positive attitude with ability to learn new concepts and tasks quickly.

• Excellent oral and written communication skills.

• Proficient with Microsoft Office.

• Commitment to superior customer service.

Experience

Guest Services Representative – 01/19-Present Holiday Inn Express, Clearwater, FL

• Managed front desk providing guest services and handling guest transactions.

• Provided information and solutions for various needs and issues of guests.

Insurance Claim Adjuster – 09/18-11/18 Eberl Claim Services [Catastrophe Response]

• Processed State Farm Insurance claims in response to catastrophic events.

• Conducted field inspections.

Production/Customer Support – 04/17-09/18 AquaCal Autopilot, St. Petersburg, FL

• Manufactured/built pool equipment.

• Supported customers with trouble shooting and setting up service calls.

Guest Services Representative – 10/12-4/16 Holiday Inn Express, Clearwater, FL

• Managed front desk providing guest services and handling guest transactions.

• Provided information and solutions for various needs and issues of guests.

• Trained new associates and performed night audit procedures.

Marketing Assistant – 09/08-10/10 Yamato Transport U.S.A., Inc. Secaucus, NJ

• Processed inquiries for customer service.

• Liaised between branch managers and corporate office.

• Assisted with marketing of services and websites.

• Negotiated with vendors for various services.

Office Manager – 10/07-08/08 West Side Dental Office, Jersey City, NJ

• Coordinated office operation including scheduling patients and ordering supplies.

• Provided safe and friendly office environment to greet patients and answer incoming phone calls.

• Maintained patient information on database.

• Processed payments and insurance claims.

Real Estate Agent – 01/07-10/07 Weichert Realtors, Jersey City, NJ

• Scheduled appointments, and negotiated contracts with clients and agents.

• Conducted research on real estate market trends and analysis.

• Provided consultations with clients regarding their real estate purchase and investment goals.

Education

BFA – 2004 Savannah College of Art and Design, Savannah, GA