-Monitor the quality of work of team members to ensure they are meeting required inspection standards.

-Responsible for adequate documentation of information pertaining to each job site, on a consistent basis.

. October 2010 – December 2011        Able Communications                 Grand Prairie, TX

Field Service Technician

-Demo existing cable from commercial job sites

-Terminated Cat 5, 6 and extracted cable using blueprint of assigned location.

-Performed wall drops and installed WAPs, closets, and test cables.

-Trouble shooted issues when cables failed to perform properly.

February 2010 - September 2010     MasTec Communications                       Evermen, TX

Cable Installation Sub-Contractor

-Responded to installation service requests promptly and provided adequate service installation of direct tv cable services.

-Responded to troubleshooting requests, and resolved customer concerns with a high level of quality and customer service.

-Provided on the job training to newly hired employees to model the employment expectations of the company. Maintain vehicle for usage while performing duties.

-Served as a liaison between customers and service representatives when troubleshooting difficult service requests.

Oct 2007- Dec 2009               Dish Network                                    North Richland Hills, TX

Installation Technician II

Maintained adequate communication with other technicians in area, dispatchers and a field service manager throughout duration of installations.

Secured testing meters, phones and mobility tablets for company van; confirming needed supplies, tools and equipment

Provided top level customer service by communicating to the customer an estimated arrival time prior to arrival at the site

Provided on the job training as a Level II technician to newly hired individuals to increase the quality of service for customers.

Conducted site surveys at residential and commercial sites, installing satellite TV using various methods such as: pole mounting, eave mounting, non-penetration mounting, brick mounting, asphalt mounting, and tripod.

Verifying that the completed order meets the customer's needs by educating the customer regarding installment procedures, equipment usage and knowledge.

Conducted final account review with customer and updating customer on specified programming.

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Education

1. D. Bell High School, Hurst, TX

May 07

High School Diploma