21 Tuccio Lane

Cell:xxx-xxx-xxxx

Natchez, MS 39120

xxx@xxx.com

Summary

Skilled Electronics Technologist with experience in the Gaming/Amusement and Nuclear industry. Familiar with wireless SCADA systems in the Nuclear Industry.

Highlights

AC/DC control circuitry

Control circuit troubleshooting

AC/DC power and control systems

Understanding of client business requirements

Excellent interpersonal skills

Excellent written and verbal communication skills

Previous technical support experience

Strong customer focus

Works well in a team environment

Current CDL Class A Endorsement with 6 years’ experience

U.S. Passport

OSHA 10 Hour Safety Course

Accomplishments

Maintenance/Repair

Repaired AC/DC circuits and multiple volt type 3-phase circuits.

Inspection

Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.

Experience

West Shore Services May 2015-June 2015/March 2016-Present

Siren Technical Support Technician

Allendale, Michigan

Supported as need with Mass Communications Warning systems. Home based out of my home, Natchez, MS

Precision Communications, Inc June 2015-January 2016

Siren Technical Support Technician

Troubleshot electrical/electronic control circuits. Manage Mass Communication Warning System for client, Grand Gulf Nuclear, Port Gibson, MS. Also instrumental in other projects within the company structure as needed. Continued on with client when ANS, LLC lost local contract. Home based out of my home, Natchez, MS

ANS, LLC November 2010 to April 2015

Siren Technical Support Technician

Swedesboro, NJ

Troubleshot electrical/electronic control circuits. Manage Mass Communication Warning System for client, Grand Gulf Nuclear, Port Gibson, MS. Also instrumental in other projects within the company structure as needed. Home based out of my home, Natchez, MS

Surveying Equipment Specialist February 2008 to January 2009

Shop Technical Support Staff

Houston, TX

Troubleshooting electrical/electronic control circuits. Answered customers' questions about products, prices, availability, product uses, and credit terms. Collaborate with colleagues to exchange information such as selling strategies and marketing information. Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary. Maintained customer records, using automated systems. Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use. Negotiated prices and terms of sales and service agreements. Quoted prices, credit terms and other bid specifications. Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

Education

Copiah-Lincoln Community College

1991

Electronics Technology

Wesson, MS, USA

Electronics Technician

Core Courses include: DC Electricity, AC Electricity, Electronics Techniques and Theories