Collaborate with cross functional leadership to identify process changes
Executes BPD on a daily basis to meet KPIs
Demonstrated knowledge of system applications; Microsoft Office, GAA, GM Answers Database, Global Warranty, Global Connect, Covisint, NICE IEX Webstation

Connection Center Team Advisor January 2016 - November2016
Minacs @ General Motors Warren, MI
Assisted in the launch of the Connection Center Team as one of the initial advisor groups; promoted to GCCX Connection Center Team Leader
Handled customer and dealer inquiries in regard to In-Vehicle technology including but not limited to web/mobile application account creation and troubleshooting of Bluetooth, Wi-Fi and Mobile App issues ensuring first call resolution and providing the best customer experience possible.
Selected to pilot new department cross functional processes such as Wi-Fi sales and compensation by handling inquiries, tracking volume and providing feedback for process modifications

April 2012 - June2014
Store Manager January 2015 - December 2015
Fast Wireless Clio, MI
Responsible for driving performance in sales, customer satisfaction and service revenue for a team of 3-4 associates
Consistently met and exceeded store goal of 110% gross profit annually by generating and converting sales leads from local business and increasing customer satisfaction
Performed technical service repairs on electronic devices ranging from hardware fixes to operating systems troubleshooting
Developed a team of sales associates through weekly coaching sessions and monthly team meetings
Experience as Sales Associate and Assistant Manager prior to promotion to Store Manager

Mortgage Banker June 2014 - December 2014
Quicken Loans Detroit, MI
Processed leads, selling and originating mortgage in compliance with various state regulations
Responsible for working the pipeline by conducting 60-70 cold calls for previously unresolved clients
Consistently performed at the highest level on the team, achieving number 1 rank in sales month over month

Store Manager August 2010 - August2011
The Retail Outsource Flint, MI
Responsible for meeting store goals by effectively managing operations and personnel
Facilitated retail environment sales tactics training sessions with staff ensuring quality and return of investment
Liaison between the corporation and eternal business partners focusing on building and maintaining a positive relationship
EDUCATION
Mott Community College 8/2008 -5/2011