Proven ability to persevere in challenging and ever-changing business environments.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic customer service initiatives
Fiber Optics
Network Construction
Installation & Maintenance
PC Troubleshooting
Technical Support
Splicing, Terminating, & Testing
Customer Relationship Management
Cross-Functional Collaboration
Safety & Compliance
Quality Assurance & Performance
Telecommunications Technician
Microsoft Office – Word, PowerPoint, EXCEL, Outlook, Windows 7, 10, & Apple

PROFESSIONAL EXPERIENCE
Apex Systems – Charlotte, NC
Cable Technician (June 2017 – present)

Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications.
Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage.
Performs central office tasks.
Operates a variety of tools and devices including test equipment

AT&T – Service Delivery & Assurance, San Diego, CA
Premises Technician (August 2007 – June 2017)

Perform installation and maintenance of physical layer STP, UTP, CATV, CAT6, Ethernet, Coaxial Cable, Fiber Optics, Satellite, VOIP, IPTV, and basic networking (routing, TCP/IP services).
Provide exemplary customer care for new U-Verse integrated digital TV, high-speed Internet, and voice service clientele.
Confirm all services are running correctly and educate customers on service features and functionality.
Ensure assignment of orders by building infrastructure and network for dial tone, high-speed internet, voice over internet protocol, fiber to curb, and fiber to the premise facilities.
Determine performance, quality, and service levels for high speed internet, telephone, and television services

EDUCATION, CERTIFICATIONS, AND TRAINING
COLLEGE
North Carolina A&T State University, Greensboro, NC (4years)

Telecommunications Certificate (APT) San Diego, CA 2010
Certified Specialist in Fiber Optic Technology & Installation (APT) San Diego, CA 2010
Defensive Driving (AT&T) San Diego, CA *every year since 2007*