

Colorado Springs, Colorado Area
Deliver bills on time with accurate billing information.
Single Point of Contact (SPOC) for my client’s portfolios’.
Specialized training programs for portfolios if required.
Ongoing support and follow-up with the community as well as Regional/Corporate level to ensure the success of the billing program and software.
Interact with other departments to coordinate problem-solving issues with Clients.
Ensure that each community and Regional/Corporate Contact in their portfolios is satisfied with the billing program and software.
Perform portfolio analysis of key performance indicators for their portfolios to determine areas of improvement to help increase revenues. Analysis used to identify issues with properties and possible add-on services.
Ensure Client satisfaction by phone call to Regional/Corporate contacts on a monthly basis, or frequency agreed to with client, to discuss identified issues during the analysis.
Work with and supporting the Implementation team to ensure the quality of the setup of our clients’ portfolios within the billing system.
Implement process billing changes (service add-ons, increasing or decreasing CAD’s (Common Area Deduction, etc.) for their portfolios.
Finalize cancellation and owner changeover processes for accounts within their portfolio.
Support EDI (Electronic Data Interface) implementations.
Assist the Field Operation’s Department in ensuring a high level of performance with regards to the maintenance of systems within a portfolio.
Exception handling, in regards to Installed Meters, MM entry, meter scrubbing, running of correspondence, etc.
Application Specialist / Utility Billing Lead
Energy Billing Services (EBS)
December 2002 – August 2009 (6 years 9 months)
Colorado Springs, Colorado Area
Analyzed, Examined, and Approved or Denied the metered billing for processing and printing of the billing invoice statements for clients.
Worked with Customer Service to research and provide a positive feedback for tenants that called in.
Call and explain billing systems to resident and property managers. Created and drafted System Descriptions for Billing Complexes for Office Staff and tenants.
Reviewed and made recommendations regarding annually raises.
Listened to and resolved colleague's complaints.
Analyze data and processing bills on time and with accurate information.
Entering and Processing MM Invoices and updating Resident Activity information.
Janice McCandless – Page 2 – xx@xx.com
-91884512700000
Provide support to Customer Service Representatives.
Provide superior service to meet our internal and external clients’ satisfaction and goals.
Work with Printing Department to ensure the bills are printed and shipped on time.
Deliver mail to the Postal Office.
Morale booster by promoting and funding decorating of cubicles and acknowledging birthdays.
Administrative Assistant
05/2002 – 08/2002
Onsite Commercial Employment;
Contracted to Overhead Door Company of Colorado Springs, COWindows Department
Answer incoming phone calls for the Windows Department.
Customer Service relating to customer pick-up and sales.
Put together daily billing invoices and statements from the entire Windows department Associates and forwarding them to the Accounting Office.
Write up and researching documentation on service requests.
Data Entry of daily work orders and service requests into the computer under an Excel record program.
Match billing invoices and sending weekly to the Accounts Payable Department.
Separate Accounting invoices and distributing to each individual respective sales representatives.
Assist the Accounting Department by running bank and supply runs and including license plate runs as needed.
Commercial Department
Keep daily Bid Log with updated and current accounts.
Keep running tab of percentage of bids won, lost, budgeted, and descored.
Education: Pikes Peak Community College, Colorado Springs, Colorado
Business and Communication Courses – 4.0 GPA 1998 - 2000
Pikes Peak Community College, Colorado Springs, Colorado
Computer Classes; Microsoft Word, Word Perfect, Microsoft Windows, PowerPoint - 1994
Team Building Training Seminar, March 1993
Thomas B. Doherty High School, Colorado Springs, Colorado
Last Resume Update | July 17, 2015 |
Address | Colorado Springs |
![]() ![]() ![]() | |
Phone Number | ![]() ![]() ![]() |
Resume File | Janice-McCandless-resume-2015.docx 31.35 kB |
Spanish Speaking? | No |
Willing to Relocate? | No |
Years Experience | 35 yrs. |