To join a dynamic hard-working team that seeks to learn, grow and provide outstanding professional outcomes

PROFESSIONAL EXPERIENCE

Public Education Director, Holmen Area Fire Department - Holmen, WI, (2016 to Present)

Create an innovative Public Education Plan for over 7,000 residents.
Locate, lead and train firefighters and citizens to educate public on fire prevention and life safety topics.
Plan yearly community educational events focusing on risk reduction and life safety topics.
Use of creative writing skills to develop interactive public education and risk reduction programs for schools, civic and senior citizen groups, businesses, and neighborhood associations.

Collection Representative, IC System; La Crosse, WI (2016-Present)

Provide superior customer service and phone etiquette.
Communicate effectively to negotiate payment arrangements on past due accounts for clients.
Provide debt counseling.
Achieve accuracy standards and account goals.

Community Risk Reduction Specialist and Chaplain, Onalaska Fire Department; Onalaska, WI (xxx-xxx-xxxx)

Created an innovative Public Education Plan for over 20,000 residents on a yearly basis.
Planned yearly large events such as the Fire Department Open House and Safety Day intended to educate citizens on risk reduction and life safety topics.
Maintained database of all public activities to include occupancy group, number attended, presentation type, materials presented, and details of each group trained.
Prepared learning objectives, lesson plans, and training materials that were presented to various age and demographic groups involving over 3000 participants yearly.
Used creative writing skills to develop award winning interactive public education and risk reduction programs for schools, civic and senior citizen groups, businesses, and neighborhood associations.

St Croix Hospice Chaplain, La Crosse, WI (xxx-xxx-xxxx)

Primary responsibility is to provide emotional and spiritual counseling to patients and their families.
Member of an interdisciplinary team of medical professionals and other health staff who provide care and comfort to patients nearing end of life.
Trained to support medical care from a spiritual and emotional perspective.
Assisted medical staff in developing an individualized plan of care for each patient.
Submitted written reports on patient interactions and acted as liaison between members of the clergy and hospice patients. 
Provided bereavement services, including phone calls, visits and memorial services to family members upon the death of a patient.

Residential Treatment Home, Family and Children’s Center, La Crosse, WI (xxx-xxx-xxxx)

Provided a 24-hour therapeutic environment for boys and girls ages 6 to 17 years old with exceptional emotional, behavioral, and academic challenges.
Engaged in a relationship based treatment approach incorporating a progressive motivational system based on Behavioral Support and Trauma Informed Care models. 
Provided positive mentoring for youth living in the residential care unit.

Volunteer Coordinator, Salvation Army, La Crosse, WI (xxx-xxx-xxxx)

Recruited and supervised volunteers to help reach out to the La Crosse community through large programs and daily shelter needs.
Educational lead; teaching volunteers and staff to keep themselves safe while working on location.
Responsible to conduct safety audits of all Salvation Army property insuring compliance with fire and safety regulations.
Developed and led large summer “Feed the Kids” program and “Back to school” program.
Developed and led Christmas outreaches such as the “Angel Tree” program, “Coats for Kids” program, and recruited bell ringers for the Red Kettle campaign.
Administrator for two large databases to keep statistics on volunteer hours and service.

Pastor, Sand Lake Wesleyan Church, Onalaska, WI (2007 – 2011)

Strong development of relationships with congregation and community providing spiritual and emotional support.
Major role was working with youth and children. Developed all curriculums for K-12th grade.
Directed seasonal musicals.
Provided counseling, performed wedding ceremonies and conducted funerals.

Pastor, First Free Church, Onalaska, WI (xxx-xxx-xxxx)

Part of a large staff playing key leadership role in development and management of all educational programs for nursery through fifth grade children and families.
Recruited, screened, supervised and trained several paid staff and large volunteer staff to provide programs focused on dynamic education of large population of children and adults.
Worked with youth pastor to successfully locate youth volunteers and provide a “bridge” for in-coming sixth graders.
Developed and planned large events for children of all ages.

Cross Country Coach, Holmen School District (2004 - Present)

Build strong relationships with the middle school athletes.
Assist head coach in organizing and conducting daily practice sessions.
Demonstrate exemplary sportsmanship and when necessary, properly refocus athletes who disregard sportsmanship and team policies.       

Affiliate Chaplain, Gundersen Health System; La Crosse, WI (xxx-xxx-xxxx)

Supported an interdisciplinary team approach, working collaboratively with other chaplains, doctors, nurses and hospital staff.
Responded to patient and family needs during times of illness, trauma, death and stress.
Document all interactions on hospitals EPIC data system.

EDUCATION

Associate of Applied Science: Criminal Justice

U.S. Air Force Law Enforcement -Lackland AFB

Bachelor of Arts: Pastoral Theology

North Central University-Minneapolis, MN

TRAINING AND CERTIFICATIONS

Veteran, United States Air Force active duty, Honorable discharge

Emergency Medical Technician(EMT): Western Technical College; La Crosse, WI

Critical Incident Stress Management training, Gundersen Health System

CPI training, Family and Children’s Center, La Crosse, WI

Customer service quality training, IC System, Onalaska, WI