Summary

Highly skilled Telecom Technician with expertise in general maintenance and repair of telecom equipment including, but not limited to: Fiber optics, coax replacement, connector repair and replacement, antenna replacement, tower modifications, radio troubleshooting and repair/replacement, dish alignment and tuning, preforming test on equipment and networks, including PIM and Anritsu testing.

Skills

• Employee performance reviews

• Customer service experience

• Employee productivity reports

• Blueprint interpretation

• Equipment problem resolution

• Shop math

• Commercial site supervision

• Strong mechanical skills

• Project management skills

• Strong organizational skills

• Solid communication skills

• Supervisory experience

• Strong initiative

• Schematics reading

• Strong written and verbal communication skills

• Inventory control practices

• Timely project completion

• Good mechanical aptitude

• Good mechanical aptitude

• HVAC experience

• Complaint resolution

• Troubleshooting expert

• Schematic diagram interpretation

•

• Trained workers to perform general duties required to perform job duties.

• Interviewed, hired, trained and evaluated team of 5 employees duties to company standards.

• Equipment Maintenance

• Performed routine maintenance on equipment on as-needed basis. Project Planning

• Provided project controls, cost estimation, and other business support to management Testing

• Inspected and tested equipment to diagnose malfunctions.

• Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.

• Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Experience

• Wireless Network Group

220 West Pkwy.

Pompton Plains, NJ 07444
xxx-xxx-xxxx

Tower Tech II

January 2014 to January 2016

 Test and troubleshoot telecom equipment, cabling, and fiber optics using appropriate testing equipment.

 Preform maintenance and repair on telecom equipment.

 Work with customers to maintain, upgrade and modify networks.

 Provide detailed and timely reports to customers explaining problems encountered and solutions rendered.

 Maintain and organize all company tools and testing equipment and perform any calibrations necessary.

• Tower Guys Inc.

1411 Babbage Ln.

Indian Trail, NC
xxx-xxx-xxxx

Tower Tech I

March 2012 to December 2013

 Build cell phone towers.

 Remove outdated towers.

 Install modifications on cell phone towers.

 Drive equipment to and from jobsite.

• Sink Tower Erection Company

183 Bradley Tysinger Rd.

Lexington NC

xxx-xxx-xxxx

Driver/Cell tower builder

August 2009 to February 2012

 Build cell phone towers.

 Remove outdated towers.

 Install modifications on cell phone towers.

 Drive equipment to and from jobsite.

 Operate equipment in a safe manner.

• Eaman Park Apts.

725 Lincolnton Rd.

Salisbury NC 28144
xxx-xxx-xxxx

Manager/ Maintenance

October 2007 to August 2009

 Remodeled buildings and grounds to increase efficiencies.

 Repaired wiring, plumbing, equipment, and machinery.

 Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.

 Took care of facility equipment, grounds, roads and fences.

 Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

 Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

 Completed all repairs and maintenance work to company standards.

 Communicated operational issues and changes to owner on a regular basis.

 Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.

 Planned work and determined appropriate tools and equipment.

 Promoted shop safety by working in a safe manner.

 Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards.

 Maintained compliance with company standards to perform all maintenance activities.

 Managed work with little supervision.

 Met production goals by maintaining cost effective levels of spare parts inventory.

 Painted building structures.

 Performed weekly maintenance assessments.

• Elium Pest Control

200 S. Salisbury Ave.

Spencer NC 28159
xxx-xxx-xxxx

Manager

January 2004 to September 2007

 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

 Processed daily invoices and billed renewed invoices to clients.

 Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

 Received multiple reviews acknowledging my level of dedication to excellent customer service.

 Implemented marketing strategies which resulted in 60% growth of customer base.

 Dedicated to continuously improving sales abilities and product knowledge.

 Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

 Assisted customers in person and via telephone.

 Described product to customers and accurately explained details and care of merchandise.

 Earned management trust by serving as key holder, responsibly opening and closing store.

 Set up and explained new contracts.

 Guaranteed positive customer experiences and resolved all customer complaints.

 Built long-term customer relationships and advised customers on purchases and promotions.

• Hospital Equipment Recycled 4-U

Warehouse Manager (College Internship)

March 2003 to December 2003

Salisbury , NC

 Organized warehouse operating procedures

 Hired, trained, and supervised crew

 Implemented computerized inventory system

 Implemented shipping and receiving department for internet sales.

• Nichols Construction company

1360 County Home Rd.

Mocksville NC 27028

Framer

March 1997 to March 2003

 Assisted in construction of new homes.

 Read Blue Prints

 Remodeled Homes

 Supervised Crew

• Robbie Morrison Heating and A/C

Mooresville NC

HVAC Technician

May 1995 to March 1997

 Install, maintain and service residential and commercial HVAC systems.

Education and Training

Rowan Cabarrus Community college

Salisbury, NC, USA