A resourceful self-starter with cross-category experience in IT, telephony, telecommunications, electronics, finance, sales and management.


Digital Video Engineer (Contract Insight Global/Suddenlink) March 2015–July 2015

Managed demand-focused operation of addressable video controllers, platforms, scheduled maintenance and new-element and service implementation.

Managed element installation sequencing during platform upgrades, replacements and required additions.

Lab tested new products and software. Supervised on-site video feeds: LAN/WAN, FTP, ARRIS E6000, EQAM, Cisco 3750, TiVo

Integrated Digital Video Q/A Engineer, Charter Communications (Contract position/ Zero Chaos) June 2014–February 2015

Validated firmware, guide and application upgrades; performed regression testing on Motorola, Cisco and Pace STBs. Analyzed equipment/user interaction via manufacturer test command sequences and ad-hoc testing on Arris and Ericsson VOD transport via DOCSIS and OOB (Out Of Band) gateway tunnels.

Maintained optimal RF levels by performing plant feed and equipment tests via spectrum analysis and attenuation.

Provisioned lab multiplexers, Fabric Extenders (FEX), DAC, RADD, DNCS, CISCO 2600, Nexus 7000, Slingbox 500 and Web Power Switches.

Advised engineers, vendors and project managers about the product viability /market adaptability of next-generation code/app formats and bug fixes.

Evaluated code and manage project parameters to maximize high data validity during optimum network windows.

Navigated and provisioned in WAM, CSG and QAKA.

Evaluated technological infrastructure of financial lending institutions for IT/Telephony upgrades to VoIP.

Network Analyst II/Network Quality, Windstream Communications (Manpower/Experis-US, Inc.), October 2011–December 2013

Configured DSLAMs, aggregators, switches, routers, etc. manufactured by Cisco, Juniper, Calix, AFC, ALLTEL, Lucent, etc.

Effected network provisioning, MOP implementation and network software upgrades within TACACS/LDAP protocols.

Coordinated with network engineers and other IT professionals in the design, development, implementation, provisioning (CLI based scripting) and daily operations of multiple networks (Cisco AAA/Telnet functions).

Employed global WAN technologies and protocols.

Installed and configured software on networking equipment such as Cisco routers and various DSLAMs and aggregators.

Constructed VP paths throughout the network for all devices.

Wrote Methods of Procedures (MOPs) to implement conversions of VC subscribers to VP subscribers and implemented those conversions from DSLAM through BRAS.

Ensured optimum network performance by rebalancing subscriber traffic from oversubscribed BRAS to less encumbered BRAS.

Proactively monitored and optimized device operating efficiency via change management/configuration management software.

Designed MOPS for CISCO NI2 IOS updates. (A2E conversion training.)

Investigated and resolved issues of latency and outage via incident/problem management tools and practices.

Utilized Remedy Service desk tool suite.

U-verse Premises Technician, AT&T, December 2010–June 2011

Installed, repaired and troubleshot U-verse VDSL, integrated digital TV, VoIP services and Motorola set-top boxes. Educated customers on the functionality and service features available within the U-verse package.

Group Variable Universal Life Rep/Call Center, MetLife,

December 2009–September 2010

Facilitated the enrollment of over 26,000 active participants in the Group Variable Universal Life program. Assisted participants in making informed investment decisions. Exercised tact and diplomacy in capturing sensitive participant information while adhering to strict policies regarding confidentiality. Acted as liaison between participants and accounting departments in addressing billing concerns.

Financial Advisor-Financial Planning Specialist, Morgan Stanley Smith Barney, December 2007–October 2009

Conducted in-depth reviews of clients’ financial circumstances and future goals. Assisted clients in making informed decisions. Reviewed accounts to ensure compliance with policies, guidelines, rules and regulations. Created, implemented, and continually reviewed a plan that included strategies designed to help clients pursue their long-term goals. Devised and executed business-development strategies to attract and acquire new clients.

Network Center Technician, AT&T, March 2000–November 2007

Facilitated and managed the networking, mapping and provisioning of DSL circuits, including customer care and support. Served as Technical Lead in a special-project team resolving upstream glitches, reworking them from DSLAM to ISP. Assumed responsibility and expanded processes for disconnects and “busy” lightspan orders. Received a Managers pin in just two years and letters of excellence for customer care and performance. Acquired Remedy Service desk tool suite expertise. Assigned trouble tickets to the appropriate department for resolution. Configured management software. Worked within TACACS/LDAP protocols.

Retail Manager, Slyman Brothers Appliances, 1998

Increased store sales by 17%. Achieved highest-grossing monthly sales within six months of employment. Supervised sales commissions and payroll. Coordinated financing and business development in a $1.2 million annual gross account.

Lead Electronics Technician, Swing City Music, 1997

Reorganized entire repair department, implementing new operational procedures and Improving department performance by 600%. Owned and operated repair service specializing in repair of musical electronics for leading music stores and individuals. Increased monthly sales by 100% in the first three months. Continued professional technical education through manufacturer certification courses.

Owner/Sole Proprietor Electronics Services, Somper Electronics, 1995

Provided maintenance, installation and repair services of HVAC, CAT5/3, low-voltage, telephone and audio systems, as well as component-level repair of electronic audio products. Designed and fabricated communication systems for professional sound reinforcement companies.



University of Missouri, St. Louis, business-management courses

NASD Series 7, 66 Licensed

Pursuing CCNA certification (in progress)

Telecommunications Qualification Test 1 (TQT1), Technical Knowledge Test (TKT) and Technical Specialist Telephone Battery Test (TS-TAB) certifications through AT&T

Certified Community Electronic and Re-cone Technician

Certified EVI Technician and Fender Silver Technician

Financial Planning Specialist Designation; Health/Life Insurance Licensed

St. Louis Community College, associate degree


Last Resume Update January 19, 2016
Address Saint Louis
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Phone Number lock Locked
Resume File John_Adams_Resume-8.24.15.doc 45.5 kB

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