U.S Marine Corps Reserve: Radio Operator and Fire Support Personnel 11/01/10 to Current Install, set up, maintain, and repair communication equipment. Provide training to teams to ensure proper understanding of procedures and processes for utilization and maintenance of communications equipment. Maintain personal weapons skills and provide weapons training courses to fellow soldiers. Maintain knowledge of and train soldiers in Urban and Small Unit Tactics, Unit Operations and Regulations, Fire Support, and Fire Control Knowledge. Rank structure and follow orders as required.

Vivint Security: Sales Support and Technician 6/2015 to 8/2015 Manage customer relationships, listen and interact to understand customers’ needs, create sensible solutions. Install, maintain, and repair any and all company and customer security equipment such as cameras, smoke alarms, glass breaks, contacts, etc. Travel to business and personal customer locations to service equipment and provide customer support. Maintain company truck, order inventory, manage and maintain equipment.

Verizon Wireless: Operations and Experience Specialize 6-20-14 to 07-08-15 Provide outstanding customer service. Analyze customers’ needs, explain products, services, prices, availability, and uses to offer value-add solutions. Manage daily store operations, inventory, store documentation, and ensure all sales representatives are current on training and knowledgeable on all products and services. Create and lead workshops for any item Verizon provides for customers and employees. Process point of sale transactions. Close and open the store including managing cash drawers, works safe, and inventory of merchandise. Maintain sales quota of products and services. Maintain 95% customer satisfaction (measured with surveys).

AT&T U-Verse Field Support: Wire Technician 10-31-11 to 08-30-13 Install, repair, and maintain AT&T U-Verse equipment, technology, and lines in support of AT&T U-Verse operations. Analyze customer needs and provide the latest information and solutions for outstanding customer support. Finish, maintain, and process all required documentation and programs. Maintain company truck, order inventory, manage and maintain equipment.

Education History:

Arizona State University: Bachelor of Science in Electric Engineering Expected 05/2018

Warner University: Associate of Arts Degree in General Studies, GPA 3.7 12/2015

Sebastian River Senior High School, Diploma 05/2009

Training History:

Verizon Training: Customer Service, HR Protocol, Operations 06/2014 – 07/2014

AT&T Training 11/11- 01/12

Marine Corps Communications-Electronics School: 02/2011 05/2011

Skills and Certifications:

CPR Certification - American Red Cross Received 11-2014, EXP-11-2016

DOT Restricted Traffic Cert (Set up MOTs and Direct Traffic), Wire Splicing and running CATVI-CATV-CATV3-COAX-Drop Wire, Copper, etc., Defensive Driving, Telephony, VoIP, Video Installation, Basa/Fasa License, Military Radio Operations, Poleclimbing, Typing (55 WPM), Microsoft office programs (word, PowerPoint, etc).

References