HIGHLIGHTS

Reliable Retail & Sales Professional Team-Oriented

Store Operations Customer Service & Focus

Recruiting & Interviewing Visual Merchandising

Hiring & Developing Marketing

Scheduling & Payroll Management Inventory Management & Loss Prevention

ACCOMPLISHMENTS

Achieved a positive comp (14%) at the AEO, Duluth, MN location from 2011 to 2012.
Dramatically improved profit margin at this same location from 2012 to 2013.

Consistent commitment to loss prevention practices in achieving consecutive "Very Good" Loss Prevention Audits at the AEO, Duluth, MN location in 2012 & 2013. Reduced retail shrink from 2011 to 2012 & maintained that result fromxxx-xxx-xxxx.

Consistently achieved 40% conversion at the AEO, Coon Rapid, MN location for 2 years while Store Manager,xxx-xxx-xxxx. Achieved a #1 ranking in conversion in the district as well as the region and competed for the top spot across the nation, with this 40%. Achieved a weekly conversion of 58% during a post-holiday week in January 2011, which was #1 in the nation.

Consistently achieved 2 of 4 or 3 of 4 Loyalty Metrics (Credit Applications/Rewards Applications/Email Capture/Mobile Phone Capture) month on month at the AEO locations in Duluth, MN (xxx-xxx-xxxx) & Coon Rapids, MN (xxx-xxx-xxxx). Won a Loyalty bonus incentive for 1 quarter in 2011 while at the AEO, Coon Rapids, MN location.

Promoted to Store Manager with AEO after 9 months in the Assistant Manager or Keyholder position when first moving to the Minneapolis-St Paul, MN market.

EXPERIENCE

American Eagle Outfitters #280 STORE MANAGER Duluth, Minnesota 03/2012-03/2014

Worked closely with the former district manager to formulate & build the store brand. Trained all new managers on store procedures & policies. Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting and assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Completed weekly schedules according to payroll policies to maximize sales & improve profit margin. Determined staff promotions & demotions & terminated employees when necessary. Consistently hit all hiring goals for the back to school & holiday hiring periods. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Reopened a remodeled store location in March 2014 & assisted in recruiting and training new staff prior to reopening.

American Eagle Outfitters #2219 STORE MANAGER Coon Rapids, Minnesota 03/2010-03/2012

Worked closely with the former district manager to formulate & build the store brand. Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting & assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Completed weekly schedules according to payroll policies to maximize sales & improve profit margin. Determined staff promotions & demotions, & terminated employees when necessary. Consistently hit all hiring goals for the back to school & holiday hiring periods. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Lead district in most key performance categories over 2 year span. Promoted to Store Manager in Duluth, MN.

American Eagle Outfitters #380 ASSISTANT MGR Maplewood, Minnesota 07/2008-03/2010

Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting & assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Directed & supervised employees engaged in sales, point of sale registers, stock processing & inventory-taking. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Promoted to Store Manager in Coon Rapids, MN.

American Eagle Outfitters #2123 STORE MANAGER Minneapolis, MN 09/2007-06/2008

Worked closely with the former district manager to formulate & build the store brand. Trained all new managers on store procedures & policies. Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting and assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Completed weekly schedules according to payroll policies to maximize sales & improve profit margin. Determined staff promotions & demotions & terminated employees when necessary. Consistently hit all hiring goals for the back to school & holiday hiring periods. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Store was closed by corporate in Summer 2008. Transferred to Maplewood, MN as an Assistant Manager.

American Eagle Outfitters #92 ASSISTANT MGR Minnetonka, MN 05/2006-09/2007
Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting & assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Directed & supervised employees engaged in sales, point of sale registers, stock processing & inventory-taking. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Promoted to Store Manager in Minneapolis, MN.

American Eagle Outfitters #557 MANAGEMENT Brooklyn Park, MN 09/2004-05/2006

Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting & assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Directed & supervised employees engaged in sales, point of sale registers, stock processing & inventory-taking. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Completed a series of training sessions to advance from Keyholder to Assistant Manager to Store Manager. Started at this location as a Keyholder. Ended at this location as Store Manager. Store was closed by corporate in Spring 2006. Transferred to Minnetonka, MN as an Assistant Mgr.

American Eagle Outfitters #92 KEYHOLDER Minnetonka, MN 04/2004-09/2004

Trained staff to deliver outstanding customer service, from products to loyalty. Delivered excellent customer service by greeting & assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Addressed customer inquiries & resolved complaints. Directed & supervised employees engaged in sales, point of sale registers, stock processing & inventory-taking. Participated & lead overnight changes in salesfloor overviews (floorsets) every 6 weeks. Completed a series of training sessions to advance from Keyholder to Assistant Manager. Transferred to Brooklyn Park, MN as a Keyholder.

American Eagle Outfitters #151 SALES ASSOCIATE Mobile, AL 10/2001-03/2004

Delivered excellent customer service by greeting & assisting each customer on the salesfloor, in the fitting rooms & at the cash wrap. Cashiering and register management. Stocked and restocked inventory as shipments came in. Participated in merchandising changes and overnight floorsets as scheduled. Transferred to Minnetonka, MN as a Keyholder.

Mobile Police Department RECORDS CLERK & SUPERVISOR Mobile, AL 01/2002-03/2004

Started as a Records Clerk in 2002 and within 1 year was promoted to Records Supervisor. The Records & Reports Detail located at Police Headquarters, pours through 6000 plus reports monthly. The Records Unit is open 7a-7p weekdays but is staffed 24/7 (including overnights) & clerks provide citizens & other police departments/investigative agencies with police reports; issue permits to chauffeurs, private investigators, security guards, adult entertainers & solicitors, enter investigative reports into the computer system; & compile & submit Uniform Crime Supplements, which are crime statistics required by the Alabama Criminal Justice Information System.

EDUCATION

United States Sports Academy Daphne, AL, USAxxx-xxx-xxxx

Master of Science: Exercise Physiology w/ Sports Medicine Emphasis

Graduation with Honors, 2001

University of Kansas Lawrence, KS, USAxxx-xxx-xxxx

Bachelor of Science: Biology (also Pre-Medicine)

Graduation with Honors, 1997