Experience in prioritizing and managing multiple projects and sales campaigns
Efficiently designed and implemented effective network security

EDUCATION / QUALIFICATIONS

DeVry University 06/2006
Tinley Park, Illinois
B.S. in IT Network Communications & Business Management

Relevant Coursework
Data Networks Business Management
Project Management Accounting
LAN Administration Technical Writing
Business Marketing Business Administration

Technical/PC
Microsoft Office Products 98+, Vista, Windows 7, etc.
DOS, Windows NT, Novell Netware 5.1 and Windows 2000/2003 Server, UNIX
WAN and LAN Technologies, PBX switch technology
Active Directory, DNS, Domain Systems, Proxy Server
Networking, OpNet, IP Addressing

EXPERIENCE AND TRAINING
Planned and designed business strategies to exceed quarterly goals
Developed project proposals and determined alternative requirements when needed
Implemented new product lines while maintaining other services
Proficient in business management with team building and leadership skills
Monitored and evaluated best performance strategies and effective sales techniques
Experienced in troubleshooting and resolving consumer issues

Employment
Menards Inc. Dolton, IL
Department Manager 03/2014-Present
Maintain department’s seven -figure annual revenues, monitor payroll and employee scheduling, inventory control, product quality assurance, train new and existing employees on system and sales procedures. Communicate with various vendors regarding consumer issues and vendor promotional events.

Comcast Corporation Oakbrook, IL
Customer Account Executive II 5/2010-03/2014
Maintain various customer accounts throughout the Midwest and Southern regions ensuring accuracy, implementing additional services, maintaining quarterly sales goals, and providing technical support for array scenarios including digital video devices, wireless internet, and digital VOIP systems while ultimately achieving total consumer satisfaction.

Red-Peg Marketing Chicago, IL
Sales Brand Ambassador 07/2008-05/2010
Responsible for daily setup and breakdown of event set, conveying key branding and dispersing of collateral to consumers, reporting on consumer interaction and response, photos, new sign-ups and upgrades, traveled to various locations through Illinois.

Wachter, Inc. Lowell, Arkansas
IT Technician 06/2010-12//2010 (Contractual)
Complete contractual project consisting of converting PBX phone system into a Cisco switch based system. Installed Cisco VOIP telecommunication phones and program Cisco switches.

Continental Electrical Company Carol Stream, IL
Fiber Optic/Technician/ Data Communications 07/2007-06/2008
Maintain data systems, fiber optic installation, computer networks, and wireless networks. Provided on-site technical support by troubleshooting data networks, moves-adds-changes and installation of upgrades.

Tele-Plus Addison, IL
Telecommunications Technician 06/2006-07/2007
Worded on various projects including the O’Hare Airport expansion installing telecommunications technology and wiring circuit breakers. Also install surveillance bio-keypad systems.