Conway Logistics

 Site Network Administrator                                                                                      7/2013-4/2014

• Performs maintenance, trouble-shooting, repair, and upgrade hardware and software
• Manage, installs, and maintains Cisco network, Avaya telephony systems, and printers
• Inspect, diagnoses, and repair peripheral equipment, printers, and computer workstations
• Design TCP/IP sub-networks and establish router configurations
• Create, configure, and monitor access of servers, routers, firewalls, stress tests
• Installs and manages cable and wiring for voice/date systems and networks
• Provide on-site users assistances and trainings, manage Warehouse Management System
• Monitor Microsoft servers application such as Exchange, DNS, Share Point, and Active Directory
• Manage end user accounts, permissions, access rights, remote access, and security complianceat&t Inc                                                                                          1/ 2000 – 7/2013                                                                     Communication Technician                                                         8/2006 – 7/2013
• Tele-communication Technician / Service Technician (3 different job title within at&t)
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• Test, maintain, and de-bug communication network backbone malfunctions
• Install and sync-up U-verse fiber optic TV line and all Tiers(T1) Hi-cap circuits in central office
• System Technician                                                                               2/2002 -8/2006
• Provision, maintain, and troubleshoot Frame Relay and ATM circuits for discrepancies
• Configure Alcatel, Lucent, and Cisco Switches, and build PVC in central office
• Install, repair, and maintain all telephony, fiber optic and cable equipment
• At the ATM/Frame Relay call center answer phone call, grab ticket and solve problem at daily basic
• DSL Technician                                                                                      1/2000 – 2/2002
• Install DSL data and voice line to customer specified location, repair and troubleshoot DSL related issue
• Troubleshoot for latencies and bouncing circuits in all physical and logical layers
• Provide technical supports in person or over phone to customers
• Run cable wiring in home, poles, and manhole ServiceTec Intl, Inc.                                                                                                 2/1997 – 1/2000
• Computer System Administrator/ Support Analyst

• Administrated Multi-User System Equipment (MUSE) networks for all airline baggage system

• Located and isolated network glitches and repair any network server issues, install new soft wares

• Installed and configured Novel networks and Windows servers network, TCP/IP, DNS, DNCP

• Coordinate with vendors for parts and software purchases

• Resolved trouble tickets for computer malfunctions and software problems

• Maintained minimum downtime on all LAN networks, isolated bottlenecks and re-routed traffics

• Upgrade, repaired, and troubleshoot network systems and boarding pass printers,

• Maintained and supported American Airline Sabre Network System and token ring configuration

• Created various downtime reports for management, update procedure manuals as required

• Performed system backups, and database maintenancePollywell Computer Inc.                                                                                         8/1995 – 2/1997            

• Computer Technician

• Assembled personal and business computers, installed additional components as required

• Installed and configured Window operation system such as Windows NT, Workstation, and Server

• Installed, and troubleshoot any Window operation system soft wares

• Troubleshoot and repaired desktop support issues via phone, and in person

• Customized specific computer for disk array servers, video editing, LAN Network,