Educational Background

Bachelor of Business Administration, Northwood University- May 2012

Major: Management

Concentration: International Business

Cumulative G.P.A: 3.4/4.0

Work Experience

Premises Technician, April 2015-September 2016

AT&T U-Verse, Austin, Texas

Installations, configurations and reparations of digital TV, voice and data services in residential and business settings. Proficient with copper (FTTN) and fiber (FTTP) infrastructures underground and aerial.

Strong customer service experience and troubleshooting skills. Tested, verified services quality and educated customers on products and features.

Installed and rearranged inside and outside cat 3, cat 5, cat 6, power cable and coax wiring as well as wall jacks.

Responsible for company vehicle, equipment and on field safety, working aloft (gaffing poles, ladders, step poles) and in small confined spaces (attic, basement, telco rooms, under mobile homes)

Ability to be a team player as well as meeting individual goals. Worked safely and autonomously following the company methods and procedures in a fast-paced field. Trained new techs during their formations (ride weeks) and their first weeks on the job.

Lead IT Technician, July 2012-June 2013/ November 2013-February 2015

281 Communications, Marble Falls, Texas

Started as an office technician for the first three months providing effective and methodical diagnostic and support to customers over the phone using remote access technologies including troubleshooting internet connection issues, rebooting radios and access points, changing radios’ settings; email, printer, cell phone and router set up; PC and Mac support.

Performed various administrative duties including checking emails and voicemails, answering phones, mailing and emailing bills, receiving payments physically and over the phone, greeting customers and answering their questions in the office.

Monitored and updated the network to prevent outage and to ensure complete customer satisfaction.

Responsible for installations and on sites later on, maintenance and removal of IT equipment including wireless access points, radios, switches, CAT 5 cables, satellite arms, mounting hardware and poles up to 50 ft.

Ability to prioritize and to organize work schedule accordingly, high pressured and fast paced environment; trained, managed and shared knowledge with a team of field technicians. Ability to safely climb ladders, roofs and towers (200 ft +).

Store Manager, June 2013-October 2013 Alamo Olive Oil Co, San Antonio, Texas

Managing two retail stores of Aged Balsamic Vinegars & Gourmet Olive Oils.

Pushing the product and reaching the daily/ monthly goals.

Responsible for ordering products, restocking and handling inventory. Scheduling, payroll, reports, managing, training and supervising a team of sales associates.

Attending, promoting and hosting shows, cooking demos, events.

Started from day one at the company, helped launching it, designed flyers, product labels, business cards, product description cards, and company website.

Set up and opened 3 different locations.

Skills

Communication skills: Bilingual- French and English. Basic Spanish knowledge (read and write).

Work relevant skills: Autonomous, detail-oriented, self-driven and responsible worker; time management skill, good analytical and decision making skills. Strong customer service experience. Great sense of organization and team work.

Computer skills: Remote control software (TeamViewer) Microsoft Office and QuickBooks Pro and Point of Sale.

CPR and First Aid certifications, passed defensive driving and pole climbing classes with AT&T.